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Title: The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World, Author: Fred Reichheld
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by Fred Reichheld, Rob Markey (With)
Hardcover $35.00
Title: Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1, Author: Jeffery Gitomer
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Customer Satisfaction Is…
by Jeffery Gitomer
Hardcover $23.49 $30.00 Current price is $23.49, Original price is $30.00.
Title: Satisfaction: How Every Great Company Listens to the Voice of the Customer, Author: Chris Denove
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Satisfaction: How Every Great…
by Chris Denove, James Power
Paperback $14.95
Title: The Effortless Experience: Conquering the New Battleground for Customer Loyalty, Author: Matthew Dixon
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The Effortless Experience:…
by Matthew Dixon, Nick Toman, Rick DeLisi
Hardcover $29.95
Title: Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, Author: John R. DiJulius
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Secret Service: Hidden Systems…
by John R. DiJulius
Paperback $17.95
Title: Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results, Author: Jack Mitchell
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Hug Your Customers: STILL The…
by Jack Mitchell
eBook $13.99
Title: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, Author: Leonardo Inghilleri
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Exceptional Service,…
by Leonardo Inghilleri, Micah Solomon, Horst Schulze (Foreword by)
Hardcover $21.95
Title: Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World, Author: Pete Blackshaw
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Satisfied Customers Tell Three…
by Pete Blackshaw
eBook $13.99
Title: Who Stole My Customer? Winning Strategies for Creating and Sustaining Customer Loyalty, Author: Harvey Thompson
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Who Stole My Customer? Winning…
by Harvey Thompson
Paperback $22.39 $27.99 Current price is $22.39, Original price is $27.99.
Title: Consumed: Rethinking Business in the Era of Mindful Spending, Author: Andrew Benett
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Consumed: Rethinking Business…
by Andrew Benett, Ann O'Reilly
eBook $7.99 $14.99 Current price is $7.99, Original price is $14.99.
Title: Online Customer Care: Applying Today's Technology to Achieve World-Class Customer Interaction, Author: Michael Cusack
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Online Customer Care: Applying…
by Michael Cusack
Hardcover $5.00
Title: Service Quality: Research Perspectives / Edition 1, Author: Benjamin Schneider
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Service Quality: Research…
by Benjamin Schneider, Susan Schoenberger White
Explore Series
Hardcover $95.28 $106.00 Current price is $95.28, Original price is $106.00.
Title: Sense and Respond: The Journey to Customer Purpose, Author: S. Parry
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Sense and Respond: The Journey…
by S. Parry, S. Barlow, M. Faulkner
Hardcover $78.75 $105.00 Current price is $78.75, Original price is $105.00.
Title: Satisfied Customer: Winners and Losers in the Battle for Buyer Preference, Author: Claes Fornell
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Satisfied Customer: Winners…
by Claes Fornell
Paperback $19.99
Title: Organizational Behavior (Custom), Author: Colquitt
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Organizational Behavior…
by Colquitt
Hardcover $86.65
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Zingerman's Guide to Giving Great Service
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Zingerman's Guide to Giving…
by Ari Weinzweig
Narrated by  Ari Weinzweig
Audiobook (Unabridged) $19.95
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Title: Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance, Author: Sheldon D. Goldstein
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Superior Customer Satisfaction…
by Sheldon D. Goldstein
Hardcover $46.00
Title: Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think, Author: Paul Szwarc
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Researching Customer…
by Paul Szwarc
Explore Series
Paperback $34.96 $39.95 Current price is $34.96, Original price is $39.95.
Title: Relentlessly Relevant: 50 ways to innovate, Author: Douglas Kruger
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Relentlessly Relevant: 50 ways…
by Douglas Kruger
eBook $7.49 $11.30 Current price is $7.49, Original price is $11.30.
Title: The Solution-Centric Organization, Author: Keith M. Eades
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The Solution-Centric…
by Keith M. Eades, Robert Kear
eBook $22.49 $27.95 Current price is $22.49, Original price is $27.95.

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