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Title: Emergency Public Relations: Crisis Management in a 3.0 World, Author: Alan B. Bernstein
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Emergency Public Relations:…
by Alan B. Bernstein, Cindy Rakowitz
eBook $2.99 $3.99 Current price is $2.99, Original price is $3.99.
Title: How to Talk to Customers: Create a Great Impression Every Time with MAGIC, Author: Diane Berenbaum
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How to Talk to Customers:…
by Diane Berenbaum, Tom Larkin
eBook $13.49 $22.95 Current price is $13.49, Original price is $22.95.
Title: Service Design for Business: A Practical Guide to Optimizing the Customer Experience, Author: Ben Reason
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Service Design for Business: A…
by Ben Reason, Lavrans Løvlie, Melvin Brand Flu
eBook $15.99 $28.00 Current price is $15.99, Original price is $28.00.
Title: Harvard Business Review: OnPoint Executive Edition: Manage Your Image, Author: Harvard Business Review
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Harvard Business Review:…
by Harvard Business Review
Explore Series
eBook $16.95
Title: Trust-Based Selling, Author: Charles H. Green
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Trust-Based Selling
by Charles H. Green
Hardcover $36.00
Title: 78 Important Questions Every Leader Should Ask and Answer, Author: Chris Clarke-Epstein
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78 Important Questions Every…
by Chris Clarke-Epstein
Paperback $17.95
Title: Biography of an Idea: The Founding Principles of Public Relations, Author: Edward L. Bernays
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Biography of an Idea: The…
by Edward L. Bernays
eBook $10.99 $17.99 Current price is $10.99, Original price is $17.99.
Title: Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong / Edition 2, Author: Janelle Barlow
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Complaint is a Gift:…
by Janelle Barlow, Claus Moller, Tony Hsieh
Paperback $17.51 $21.95 Current price is $17.51, Original price is $21.95.
Title: Customer Astonishment: 10 Secrets to World-Class Customer Care, Author: Darby Checketts
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Customer Astonishment: 10…
by Darby Checketts
eBook $6.99
Title: The Fixer: Secrets for Saving Your Reputation in the Age of Viral Media, Author: Michael S. Sitrick
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The Fixer: Secrets for Saving…
by Michael S. Sitrick
eBook $11.99 $19.99 Current price is $11.99, Original price is $19.99.
Title: Attracting Perfect Customers: The Power of Strategic Synchronicity, Author: Stacey Hall
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Attracting Perfect Customers:…
by Stacey Hall, Jan Brogniez
Paperback $22.95
Title: The Language of Trust: Selling Ideas in a World of Skeptics, Author: Michael Maslansky
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The Language of Trust: Selling…
by Michael Maslansky, Scott West, Gary DeMoss, David Saylor
Paperback $16.00
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The Gold Standard: Giving Your Customers What They Didn't Know They Wanted
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The Gold Standard: Giving Your…
by Colin Cowie
Narrated by  Colin Cowie
Audiobook (Unabridged)

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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
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Never Lose a Customer Again:…
by Rl Burgess
Narrated by  Rl Burgess
Audiobook (Unabridged) $20.00
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Title: Creating & Delivering Your Value Proposition: Managing Customer Experience for Profit, Author: David Pinder
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Creating & Delivering Your…
by David Pinder, Helen Blake, Cindy Barnes
Paperback $39.95
Title: Guerrilla P.R. 2.0: Wage an Effective Publicity Campaign Without Going Broke, Author: Michael Levine
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Guerrilla P.R. 2.0: Wage an…
by Michael Levine
Paperback $14.99
Title: Public Relations: A Practical Guide to the Basics / Edition 2, Author: Philip Henslowe
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Public Relations: A Practical…
by Philip Henslowe
Explore Series
Paperback $37.50
Title: Secrets of Social Media Marketing: How to Use Online Conversations and Customer Communities to Turbo-Charge Your Business!, Author: Paul Gillin
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by Paul Gillin
Paperback $15.95
Title: Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You, Author: John Hall
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Top of Mind: Use Content to…
by John Hall
Hardcover $28.00
Title: Media Savvy, Media Success!, Author: Stephen Busalacchi
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Media Savvy, Media Success!
by Stephen Busalacchi
eBook $9.99

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