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Title: Service Breakthroughs, Author: James L. Heskett
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Service Breakthroughs
by James L. Heskett
eBook $9.99
Title: When Ladies Go A-Thieving: Middle-Class Shoplifters in the Victorian Department Store, Author: Elaine S. Abelson
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When Ladies Go A-Thieving:…
by Elaine S. Abelson
eBook $37.12
Title: Great Customer Service on the Telephone, Author: Kristen Anderson
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Great Customer Service on the…
by Kristen Anderson
eBook $1.99
Title: Service Quality: New Directions in Theory and Practice, Author: Roland Rust
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Service Quality: New…
by Roland Rust (Editor), Richard L. Oliver (Editor)
eBook $50.99 $54.00 Current price is $50.99, Original price is $54.00.
Title: On Great Service: A Framework for Action, Author: Leonard L. Berry
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On Great Service: A Framework…
by Leonard L. Berry
eBook $14.99
Title: Coaching Knock Your Socks Off Service, Author: Ron Zemke
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Coaching Knock Your Socks Off…
by Ron Zemke, Kristen Anderson
eBook $2.99
Title: Service Profit Chain, Author: W. Earl Sasser Jr.
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Service Profit Chain
by W. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett
eBook $16.99
Title: Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed, Author: Robin L. Lawton
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Creating a Customer-Centered…
by Robin L. Lawton
eBook $55.00
Title: Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success, Author: Leonard L. Berry
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Discovering the Soul of…
by Leonard L. Berry
eBook $18.99
Title: Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story, Author: Robert Rodin
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Free, Perfect, and Now:…
by Robert Rodin, Curtis Hartman
eBook $13.99
Title: Effective Consumer Complaining: Win - Don'T Whine, Author: Ola Kaufman
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Effective Consumer Complaining…
by Ola Kaufman
eBook $8.49 $9.99 Current price is $8.49, Original price is $9.99.
Title: Handbook of Services Marketing and Management, Author: Teresa A. Swartz
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Handbook of Services Marketing…
by Teresa A. Swartz (Editor), Dawn Iacobucci (Editor)
eBook $78.99 $84.00 Current price is $78.99, Original price is $84.00.
Title: Emotional Value: Creating Strong Bonds with Your Customers, Author: Janelle Barlow
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Emotional Value: Creating…
by Janelle Barlow, Dianna Maul
Explore Series
eBook $16.84 $27.95 Current price is $16.84, Original price is $27.95.
Title: Shoplifting: A Social History, Author: Kerry Segrave
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Shoplifting: A Social History
by Kerry Segrave
eBook $14.49 $18.99 Current price is $14.49, Original price is $18.99.
Title: Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy, Author: Valarie A. Zeithaml
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Driving Customer Equity: How…
by Valarie A. Zeithaml, Katherine N Lemon, Roland T Rust
eBook $19.99
Title: How To Be a Great Call Center Representative: EBook Edition, Author: Robert W. LUCAS
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How To Be a Great Call Center…
by Robert W. LUCAS
eBook $23.99 $39.95 Current price is $23.99, Original price is $39.95.
Title: Attracting Perfect Customers: The Power of Strategic Synchronicity, Author: Stacey Hall
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Attracting Perfect Customers:…
by Stacey Hall, Jan S. Stringer
Explore Series
eBook $13.49 $22.95 Current price is $13.49, Original price is $22.95.
Title: Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction, Author: Barbara Rollin
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Ask!: The Revolutionary New…
by Barbara Rollin
eBook $7.99 $9.99 Current price is $7.99, Original price is $9.99.
Title: How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients, Author: Jeffrey J. Fox
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How to Become a Rainmaker: The…
by Jeffrey J. Fox
eBook $11.99
Title: Relevance Regained: From Top-down Control to Bottom-up Empowerment, Author: H. Thomas Johnson
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Relevance Regained: From…
by H. Thomas Johnson
eBook $14.99

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