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Title: Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1, Author: Jeffery Gitomer
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Customer Satisfaction Is…
by Jeffery Gitomer
Hardcover $23.49 $30.00 Current price is $23.49, Original price is $30.00.
Title: The Power of Appreciative Inquiry: A Practical Guide to Positive Change / Edition 2, Author: Diana Whitney
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The Power of Appreciative…
by Diana Whitney, Amanda Trosten-Bloom, David Cooperrider
Paperback $32.95
Title: Corporate Communications: A 21st Century Primer / Edition 1, Author: Joseph Fernandez
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Corporate Communications: A…
by Joseph Fernandez
Explore Series
Paperback $49.00
Title: Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong / Edition 2, Author: Janelle Barlow
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Complaint is a Gift:…
by Janelle Barlow, Claus Moller, Tony Hsieh
Paperback $17.51 $21.95 Current price is $17.51, Original price is $21.95.
Title: Public Relations Writing: Principles in Practice / Edition 2, Author: Donald F. Treadwell
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Public Relations Writing:…
by Donald F. Treadwell, Jill B. Treadwell
Paperback $108.00 $120.00 Current price is $108.00, Original price is $120.00.
Title: Customers As Partners: Building Relationships That Last / Edition 1, Author: Chip R. Bell
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Customers As Partners:…
by Chip R. Bell
Hardcover $13.64 $24.95 Current price is $13.64, Original price is $24.95.
Title: Public Relations: Principles and Practice / Edition 1, Author: Philip J. Kitchen
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Public Relations: Principles…
by Philip J. Kitchen
Paperback $50.99
Title: Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan, Author: Marilyn Suttle
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Who's Your Gladys?: How to…
by Marilyn Suttle, Lori Jo Vest
Hardcover $22.95
Title: Public Affairs in an Era of Change: A Communications Guide for Business, Government, and College, Author: Lloyd B. Dennis
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Public Affairs in an Era of…
by Lloyd B. Dennis
Paperback $40.64 $49.50 Current price is $40.64, Original price is $49.50.
Title: Breaking Through: Implementing Customer Focus in Enterprises / Edition 1, Author: Donna E Alvermann
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Breaking Through: Implementing…
by Donna E Alvermann
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Hardcover $64.00 $85.00 Current price is $64.00, Original price is $85.00.
Title: Pitch Perfect: Communicating with Traditional and Social Media for Scholars, Researchers, and Academic Leaders, Author: William Tyson
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Pitch Perfect: Communicating…
by William Tyson, Robert Zemsky
Paperback $14.96 $19.95 Current price is $14.96, Original price is $19.95.
Title: Running a Public Relations Department / Edition 2, Author: Mike Beard
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Running a Public Relations…
by Mike Beard
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Paperback $35.00
Title: Strategic Public Diplomacy and American Foreign Policy: The Evolution of Influence / Edition 1, Author: Jarol B. Manheim
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Strategic Public Diplomacy and…
by Jarol B. Manheim
Paperback $69.95
Title: ABC's of Library Promotion / Edition 3, Author: Steve Sherman
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ABC's of Library Promotion /…
by Steve Sherman
Hardcover $57.00 $60.00 Current price is $57.00, Original price is $60.00.
Title: Marketing/Planning Library and Information Services: Second Edition / Edition 2, Author: Darlene E. Weingand
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Marketing/Planning Library and…
by Darlene E. Weingand
Hardcover $58.00
Title: The Expressive Organization: Linking Identity, Reputation, and the Corporate Brand / Edition 1, Author: Majken Schulz
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The Expressive Organization:…
by Majken Schulz, Mary Jo Hatch, Mogens Holten Larsen
Paperback $50.00
Title: Ethics in Public Relations: Responsible Advocacy / Edition 1, Author: Kathy R. Fitzpatrick
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Ethics in Public Relations:…
by Kathy R. Fitzpatrick, Carolyn Bronstein
Paperback $83.00
Title: Evaluating Public Relations: A Guide to Planning, Research and Measurement / Edition 3, Author: Tom Watson
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Evaluating Public Relations: A…
by Tom Watson, Paul Noble
Explore Series
Paperback $37.50
Title: Public Relations / Edition 1, Author: Averill Elizabeth Gordon
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Public Relations / Edition 1
by Averill Elizabeth Gordon
Paperback $90.95
Title: Online Public Relations: A Practical Guide to Developing an Online Strategy in the World of Social Media / Edition 2, Author: Philip Young
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Online Public Relations: A…
by Philip Young, David Phillips
Explore Series
Paperback $37.50

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