Peter Drucker, "the father of modern management", records his insights here on the management of non-profit human-service institutions. Speaking from knowledge gained over the last 35 years through working with such clients as the American Red Cross and the Girl Scouts, Drucker illustrates how the "third sector", made up of not-for-profit organizations, is not only larger and more important than most people realize, but is also the fastest growing part of American society.

Here, the author provides strategies for appraisal, innovation and growth through discussions with top professionals from leading non-profit human-services institutions. But being mission focused - rather than procedure focused - Peter Drucker feels, it's easier to gauge performance, set standards, evaluate effectiveness and see the bottom line when there is no bottom line.