Table of Contents

Preface     iii
Figures     ix
Tables     xi
Summary     xiii
Acknowledgments     xxi
Abbreviations     xxiii
The Problem     1
Background     3
Purpose and Scope     4
Approach     6
Organization     9
Motivation and Approaches     11
The CPA Experience-Where Was the "A-Team"?     11
Dissatisfaction with Human-Resources Processes and Procedures     14
Capacity     15
Volunteers     17
Understanding the Problem     18
Ongoing Steps to Address the Problem     18
U.S. Efforts     19
UK Efforts     24
What Capabilities Does the United States Need?     27
What Is a Staff?     27
Sources of Staff     28
The A-Team Concept, Revisited     34
What Staffs Are Needed?     37
Unilateral or Multilateral Effort?     37
Time Horizon for SSTR Efforts?     39
Plan to Execute SSTR Operations Worldwide or Focus on Specific Areas of Interest?     39
Process, Structure, and Management-What Can Be Done Today?     45
Existing Authorities     46
Identifying Detailees     46
Recruiting New Hires     48
Assessing Detailees     49
Appointing Employees     49
Compensating Employees     50
Training, Deployment, and Redeployment     52
Summary of Existing Authorities     53
Human Capital Assessment and Accountability Framework     54
Strategic Alignment     55
Leadership and Knowledge Management     68
Results-Oriented Performance Culture     69
Talent Management     69
Potential Approaches to Talent Management     70
Accountability     75
Conclusions and Recommendations     77
Policy and Strategic Direction     77
Strategic Alignment     78
Management     78
Planning     81
Resources     82
Workforce Planning and Accountability     83
Talent Management, Performance Culture, Leader and Knowledge Management     85
Final Words     89
Creating a Civilian Staff in Iraq, 2003-2004     91
Select Bibliography     99