Service Management For Dummies
A plain-English guide to managing IT from the customer's perspective
1100298088
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Service Management For Dummies
A plain-English guide to managing IT from the customer's perspective
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
31.99
In Stock
5
1
Service Management For Dummies
384
Service Management For Dummies
384
31.99
In Stock
Product Details
| ISBN-13: | 9780470529089 |
|---|---|
| Publisher: | Wiley |
| Publication date: | 05/11/2009 |
| Series: | For Dummies Books |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| Pages: | 384 |
| File size: | 2 MB |
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