| Introduction | xv |
| Chapter 1 | Installing Windows XP Professional | 1 |
| Perform and Troubleshoot an Attended Installation of Windows XP Professional | 2 |
| Critical Information | 2 |
| Exam Essentials | 4 |
| Perform and Troubleshoot an Unattended Installation of Windows XP Professional | 4 |
| Critical Information | 4 |
| Exam Essentials | 22 |
| Upgrade from a Previous Version of Windows to Windows XP Professional | 23 |
| Critical Information | 23 |
| Exam Essentials | 26 |
| Perform Post-Installation Updates and Product Activation | 27 |
| Critical Information | 27 |
| Exam Essentials | 28 |
| Troubleshoot Failed Installations | 28 |
| Critical Information | 28 |
| Exam Essentials | 30 |
| Review Questions | 31 |
| Answers to Review Questions | 34 |
| Chapter 2 | Implementing and Conducting Administration of Resources | 37 |
| Monitor, Manage, and Troubleshoot Access to Files and Folders | 38 |
| Critical Information | 38 |
| Exam Essentials | 48 |
| Manage and Troubleshoot Access to Shared Folders | 48 |
| Critical Information | 49 |
| Exam Essentials | 57 |
| Connect to Local and Network Print Devices | 57 |
| Critical Information | 57 |
| Exam Essentials | 69 |
| Configure and Manage File Systems | 69 |
| Critical Information | 69 |
| Exam Essentials | 71 |
| Manage and Troubleshoot Access to and Synchronization of Offline Files | 71 |
| Critical Information | 72 |
| Exam Essentials | 75 |
| Review Questions | 76 |
| Answers to Review Questions | 79 |
| Chapter 3 | Implementing and Conducting Administration of Resources | 81 |
| Implement, Manage, and Troubleshoot Disk Devices | 83 |
| Critical Information | 83 |
| Exam Essentials | 89 |
| Implement, Manage, and Troubleshoot Display Devices | 89 |
| Critical Information | 90 |
| Exam Essentials | 92 |
| Configure Advanced Configuration Power Interface (ACPI) | 93 |
| Critical Information | 93 |
| Exam Essentials | 97 |
| Implement, Manage, and Troubleshoot Input and Output (I/O) Devices | 97 |
| Critical Information | 98 |
| Exam Essentials | 108 |
| Manage and Troubleshoot Drivers and Driver Signing | 108 |
| Critical Information | 109 |
| Exam Essentials | 112 |
| Monitor and Configure Multiprocessor Computers | 112 |
| Critical Information | 112 |
| Exam Essentials | 113 |
| Review Questions | 114 |
| Answers to Review Questions | 117 |
| Chapter 4 | Monitoring and Optimizing System Performance and Reliability | 119 |
| Monitoring, Optimizing, and Troubleshooting Performance | 120 |
| Critical Information | 120 |
| Exam Essentials | 133 |
| Manage, Monitor, and Optimize System Performance for Mobile Users | 133 |
| Critical Information | 133 |
| Exam Essentials | 136 |
| Restoring and Backing Up the Operating System, System State Data, and User Data | 136 |
| Critical Information | 136 |
| Exam Essentials | 148 |
| Review Questions | 149 |
| Answers to Review Questions | 152 |
| Chapter 5 | Configuring and Troubleshooting the Desktop Environment | 153 |
| Configure and Manage User Profiles and Desktop Settings | 154 |
| Critical Information | 154 |
| Exam Essentials | 159 |
| Configure Support for Multiple Languages or Multiple Locations | 159 |
| Critical Information | 160 |
| Exam Essentials | 163 |
| Manage Applications by Using Windows Installer Packages | 164 |
| Critical Information | 164 |
| Exam Essentials | 168 |
| Review Questions | 169 |
| Answers to Review Questions | 172 |
| Chapter 6 | Implementing, Managing, and Troubleshooting Network Protocols and Services | 175 |
| Configure and Troubleshoot the TCP/IP Protocol | 176 |
| Critical Information | 176 |
| Exam Essentials | 191 |
| Connect to Computers by Using Dial-Up Networking | 192 |
| Critical Information | 192 |
| Exam Essentials | 203 |
| Connect to Resources by Using Internet Explorer | 203 |
| Critical Information | 203 |
| Exam Essentials | 204 |
| Configure, Manage, and Implement Internet Information Services (IIS) | 204 |
| Critical Information | 205 |
| Exam Essentials | 215 |
| Configure, Manage, and Troubleshoot Remote Desktop and Remote Assistance | 216 |
| Critical Information | 216 |
| Exam Essentials | 225 |
| Configure, Manage, and Troubleshoot an Internet Connection Firewall (ICF) | 226 |
| Critical Information | 226 |
| Exam Essentials | 226 |
| Review Questions | 228 |
| Answers to Review Questions | 231 |
| Chapter 7 | Configuring, Managing, and Troubleshooting Security | 233 |
| Configure, Manage, and Troubleshoot Encrypting File System (EFS) | 234 |
| Critical Information | 234 |
| Exam Essentials | 239 |
| Configure, Manage, and Troubleshoot a Security Configuration and Local Security Policy | 240 |
| Critical Information | 240 |
| Exam Essentials | 255 |
| Configure, Manage, and Troubleshoot Local User and Group Accounts | 255 |
| Critical Information | 255 |
| Exam Essentials | 270 |
| Configure, Manage, and Troubleshoot Internet Explorer Security Settings | 270 |
| Critical Information | 270 |
| Exam Essentials | 276 |
| Review Questions | 277 |
| Answers to Review Questions | 279 |
| Index | 307 |
