Table of Contents
About the Author 1
Preface 2
About the Crisp 50-Minute Series 5
A Note to Instructors 6
Part 1 Fourteen Tips to Improve Your Meetings 7
Fourteen Tips to Improve Your Meetings 9
Tip 1 Think of Meetings as Investments 10
Tip 2 Forecast Your Meetings 12
Tip 3 Use "Meeting Focus" Posters in Meeting Rooms 14
Tip 4 Use a "Recipe" to Start Meetings Well 16
Tip 5 Know How Effective Leaders Behave 17
Tip 6 10 Key Statements of Effective Meeting Leaders 18
Tip 7 Use "Funneling" to Brainstorm on Single Issues 19
Tip 8 Use "Fast Networks" to Brainstorm on Multiple Issues 20
Tip 9 Use the FAST Formula to Manage "Meeting Theft" 21
Tip 10 Use a "Recipe" to Finish Meetings Well 23
Tip 11 Evaluate Meetings to Ensure Productivity 24
Tip 12 Quick Strategies for Ad Hoc Meetings 25
Tip 13 Quick Strategies for One-on-One Meetings 26
Tip 14 Use Special Strategies for Teleconferences 27
Part 2 Fourteen Tips to Improve Your Business Writing 31
Fourteen Tips To Improve Your Business Writing 33
Tip 15 Know the Facts and Myths About Business Writing 34
Tip 16 Ask Yourself Questions Before You Give Answers 35
Tip 17 Brainstorm Now, Organize Later 38
Tip 18 Put First Things First-And Last 43
Tip 19 Practice "Aerobic Writing" 47
Tip 20 Use "Big-Middle-Little" Revising 49
Tip 21 Add "Breathing Space" for Reader Friendliness 50
Tip 22 Make Subject Lines and Headings Longer, Not Shorter 53
Tip 23 Simplify and Clarify Your Document 55
Tip 24 After You Check Spelling, Proofread 57
Tip 25 How to Comment on Each Other's Writing 59
Tip 26 E-mail Time Savers and Etiquette Points 60
Tip 27 Format Points for Technical Reports 62
Tip 28 Write Clear Action Steps in Procedures 65
The A-POWR Writing Process 67
Part 3 Fourteen Tips to Improve Your Presentations 69
Fourteen Tips to Improve Your Presentations 71
Tip 29 Plan to Speak to Listeners on Their Terms 73
Tip 30 Use a Recipe to Begin with Confidence 74
Tip 31 To Build Credibility, Use Personal Stories and "Fast Facts" 75
Tip 32 To Organize Points, Use the B.E.S.T. Recipe 78
Tip 33 Create Uplifting Conclusions 79
Tip 34 Handle Questions with Care 81
Tip 35 Gesture from the Audience's Point of View 83
Tip 36 Improve Your Voice "Music" 85
Tip 37 To Improve Eye Contact, Think: "Who's the Sleepiest? " 88
Tip 38 For Impromptu Presentations, Answer Three Questions 89
Tip 39 To Sell to a V.I.P., Converse; Don't Lecture 90
Tip 40 Deliver Smooth Team Presentations 92
Tip 41 Think of Mistakes as Assets 93
Tip 42 When Presenting, Be Just Nervous Enough 94
Part 4 Eight Tips for Using PowerPoint 97
Eight Tips for Using PowerPoint 99
Tip 43 Start Creating Your Presentations Without PowerPoint 100
Tip 44 Use Directory Visuals to Focus Your Audience 102
Tip 45 Use "Signpost" Slides 104
Tip 46 Use Dynamic On-Screen Menus 111
Tip 47 To Focus Within Complex Slides, Use On-Screen Enhancements 115
Tip 48 "Unhide" Slides if Listeners Need More Information 117
Tip 49 Create Audio-Visual Cooperation 119
Tip 50 Use the Room to Clarify the Structure of Your Presentation 121
Appendix 123
Appendix to Part 2 125
