Table of Contents
1 Introduction 1
The Promise of Collaborative Communities 1
The Challenges of Collaboration 3
Critical Friendship 3
The Need for This Book 5
What This Book Includes 6
How to Use This Book 7
Acknowledgments 8
Part I Learning New Habits 9
2 Becoming a Facilitator 11
Context 11
Andrea Speaks About Her Experience 11
Feeling Disappointed 12
Using a Consultancy to Get Help 14
New Understandings 16
Andrea's Philosophy of Facilitation 16
3 Becoming Questioners 18
Context 18
Andrea Speaks About Her Experience 18
Learning from Student Work 19
Preparing for the Next Meeting 22
Emerging Frustration 22
Looking for Patterns 23
Discerning the Question 24
Lessons Learned 25
4 Becoming Listeners 27
Context 27
Andrea Speaks About Using Protocols 27
Laying the Groundwork 28
Choosing the Best Protocol 30
Engaging in a Collaborative Assessment Conference 30
Articulating Resistance to Protocols 31
Wanderings 32
Changing My Coaching Practice 33
Learning from Listening 35
Part II Building Relationships for Sustainability 37
5 Engaging a Reluctant Team Member 39
Context 39
Elnara Describes Andres Disengagement 39
Getting Peer Feedback 41
Making a Change 44
6 Dealing with Difficult People 46
Context 46
Darlene Speaks About Her Experience 46
Darlene's Leadership Philosophy 47
Introducing Daryl 48
The Clash 48
Addressing the Tensions 49
From Bad to Worse 51
Even More Awkwardness 51
Making a Recovery 52
Darlene Reflects and Changes 53
7 Navigating Conflict 55
Context 55
Juling Speaks About Her Experience 55
Off to a Good Start 57
The Crisis 58
Reflecting and Reframing 59
Healing the Wounds 60
Moving Forward 61
Part III Exploring Tensions 63
8 Reclaiming Professional Identity 65
Context 65
Reginald Speaks About His Experience 65
The Storm 66
Feeling Disconnected 68
The Catalyst 69
Results 70
9 Honoring Time to Meet and Incorporating Technology 72
Context 72
Lannitra Speaks About the Program 73
Valuing Interaction 74
A Great First Year 74
Encountering Snags 76
Trying Out Technology 78
The Dark Side of Removing Boundaries 79
10 Developing Cultural Competence 82
Context 82
Debbie Speaks About Her Experience 82
The Imperative for Multicultural Education 83
Disappointment and Disillusionment 84
Debbie's Personal History 86
Developing Pearls of Wisdom 86
Uncovering Assumptions 89
Taking Action as a Facilitator 90
Part IV Tying It All Together 91
11 Conclusion: Reflecting on the Role of the Facilitator 93
Context 93
Jacob Speaks About His Experience 94
Describing Powerful Facilitation 95
What Facilitators Know 96
What Facilitators Do 96
Who Facilitators Are 97
Facilitation Is a Developmental Process 98
Appendix A Scaffolding for Discussion Questions 101
Appendix B Resources 115
References 119
Index 123
About the Author 131
