Interpersonal Skills in Organizations / Edition 3

by Suzanne C. de Janasz, Karen O. Dowd, Beth Z. Schneider

Overview

Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personnel and managerial success in organizations today. Chock-full of exercises, cases and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructor’s preference and student-audience need. The emphasis in this edition focused on making the text more current along with making the text pedagogically effective for students and instructors.

Product Details

ISBN-13:	9780073405018
Publisher:	McGraw-Hill Companies,Inc.
Publication date:	02/04/2008
Edition description:	Older Edition
Pages:	464
Product dimensions:	8.50(w) x 10.70(h) x 0.80(d)

Table of Contents

Contents in Brief
Preface
Acknowledgments

Unit 1 Interpersonal Effectiveness: Understanding Yourself

1. Journey into Self-awareness

2. Self-disclosure and Trust

3. Establishing Goals by Identifying Values and Ethics

4. Self-management

Unit 2 Interpersonal Effectiveness: Understanding and Working with Others

5. Understanding and Working with Diverse Others

6. The Importance and Skill of Listening

7. Conveying Verbal Messages

8. Persuading Individuals and Audiences

Unit 3 Understanding and Working in Teams

9. Negotiation

10. Building Teams and Work Groups

11. Managing Conflict

12. Achieving Business Results through Effective Meetings

13. Facilitating Team Success

14. Making Decisions and Solving Problems Creatively

Unit 4 Leading Individuals and Groups

15. Power and Politicking

16. Networking and Mentoring

17. Coaching and Providing Feedback for Improved Performance

18. Leading and Empowering Self and Others

19. Project Management

Index