Breakthrough Teamwork: Outstanding Results Using Structured Teamwork

by Dennis A. Romig, Kathy Olson

Overview

For many managers,teamwork is a concept that in their minds has little to do with making money and staying in business. Breakthrough Teamwork changes that perception by offering readers insights from companies such as Motorola,Monsanto,Westinghouse,and Amoco that have experienced significant breakthroughs in productivity and profitability as a result of the author's unique process called Structured Teamwork/uT/uM. Focusing on successful implementation of teams,Breakthrough Teamwork reveals: A summary of 1200 studies of ""what works"" in business and industry. A new definition of teamwork that endures as a team develops and improves its structures. A Structured methodology for implementing successful teams. Examples of what the most effective teams in corporate America have accomplished for their organizations using this system.

Product Details

ISBN-13:	9780967235004
Publisher:	Performance Research Press
Publication date:	12/28/1996
Edition description:	2ND REP
Pages:	303
Product dimensions:	6.04(w) x 9.03(h) x 0.78(d)

Table of Contents

Part 1	The Quest for Breakthrough Teamwork
Chapter 1	All of the Experts Agree: Teamwork Is Necessary	3
	Structured Teamwork: The Core Operating System for Any Organizational Breakthrough Initiative	10
Chapter 2	Teamwork Research and Other Exciting Topics	15
	When We Start Talking about Research I Must Get Personal	15
	Teamwork in Business and Industry Gets Great Results! Sometimes	17
	Hard-Data Studies: Who Cares Anyway?	19
	How Breakthrough Teamwork Research Helped Companies and What I Learned Along the Way	20
	Motorola	20
	Westinghouse	22
	An Industrial Glass Manufacturer	24
Chapter 3	Discovering a Methodology for Consistent Breakthrough	29
Chapter 4	Breakthrough Teamwork and the Bottom Line	41
	Productivity at E-Systems	43
	Breakthrough Teamwork at ABB Coral Springs	44
	Structured Teamwork with Knowledge Teams	49
	Amoco Canada	49
	ABB Coral Springs	51
	Cost Reduction, the Structured Teamwork Way	52
	Empowerment and Productivity: The AMD Experience	54
	International Viability of Structured Teamwork	56
	Conclusion	57
Chapter 5	Breakthrough Teamwork Leads the Way to Organizational Success	59
	A New Definition of Teamwork	59
Level 1	Communication	60
Level 2	Cooperation	61
Level 3	Coordination	63
Level 4	Creative Breakthrough	66
Level 5	Continuous Breakthrough	66
	C[superscript 5] Teamwork Results	68
Part 2	The 10 Components of Structured Teamwork
Chapter 6	Team Creativity: The Prerequisite for Breakthrough Teamwork	77
	When to Use Team Creativity	79
	Creativity Training	80
	Structured Brainstorming versus Unstructured Brainstorming	81
	Prepare	82
	Maximize Participation	82
	Be Positive	84
	Plan Action	85
Chapter 7	Team Communication	87
	Communication and Cooperation	87
	Interpersonal Communication	87
	Approachability	90
	Listening	90
	Being Specific	91
	Checking Understanding	93
	Methods for Sharing Important Information	95
Chapter 8	Team Meetings	97
	How Team Meetings Create Energy	97
	When to Have Team Meetings	99
	How Team Meetings Promote Breakthrough	101
	How to Have Breakthrough Team Meetings	102
	Structure	102
	Planned Participation	108
	Facilitation	111
	Conclusion	114
Chapter 9	Conflict Management	117
	Unmanaged Conflict: the Enemy of C[superscript 5] Teamwork	117
	What Is Conflict and Why Should It Be Managed?	119
	Manage Conflict to Maintain Harmony and Achieve Breakthrough	120
	How Conflict Management Fits with the Other Components of Structured Teamwork	120
	When to Manage Team Conflicts and When Not to Try	121
	How to Manage Team Conflicts	123
Step 1	Manage Feelings	124
Step 2	Prepare a Supportive Climate	126
Step 3	Describe the Conflict	127
Step 4	Understand the Goals	128
Step 5	Create Solutions	130
	Conclusion	131
Chapter 10	Team Values, Vision, and Mission	133
	Coordination	133
	What Are Team Values, Vision, and Mission?	134
	Values	134
	Vision	135
	Mission	136
	How Team Vision and Mission Support Breakthrough	137
	Developing the Team Mission	139
	Create a Specific Focus	139
	Identify an Idealistic Purpose	140
	Generate Excitement	141
	Be Concise	142
	Identify Team Boundaries	142
	Be Evolutionary	143
	How Team Mission Fits with the Other Components of Structured Teamwork	143
Chapter 11	Team Goal Setting	145
	Team Goals Create Winners	145
	How Team Goal Setting Supports Breakthrough	146
	When to Use Team Goal Setting	148
	How to Set Team Goals	149
	Goals Must Be Aligned and Focused	150
	Goals Must Be Creative	151
	Goals Should Be Challenging and Reach-Out	152
	Goals Should Be Specific	153
	Goals Should Be Time Based	153
	Teams Should Have Goal Measures	153
	Plans Should Be Composed of Bite-Sized Action Steps	155
	How Team Goal Setting Fits with the Other Components of Structured Teamwork	156
	Conclusion	156
Chapter 12	Roles and Responsibilities and Team Organization	159
	Team Roles and Responsibilities Operationalize Empowerment	159
	Structured Teamwork Responsibilities of Team Members	160
	Work Responsibilities of the Work Area	163
	Empowerment and Self-Management Responsibilities	165
	How Team Roles and Responsibilities Support Breakthrough	166
	How to Develop Team Roles and Responsibilities	167
	Team Ground Rules and Norms	167
	Team-Generated Roles and Responsibilities	169
	Organization-Directed Job Redesign	171
	How Team Roles and Responsibilities Fit with the Other Components of Structured Teamwork	175
	Conclusion	175
Chapter 13	Team Problem Solving	177
	Continuous Breakthrough Processes	177
	Identify and Solve Problems Inside Your Own Boundaries	178
	Let the Team Be the Hero	179
	Facts Are Friendly	180
	Structured Problem Solving	180
Step 1	Specify the Problem	182
Step 2	Analyze the Causes	183
Step 3	Brainstorm Solutions	187
Step 4	Select Solutions	189
Step 5	Establish the Goal	191
Step 6	Implement Solutions	192
	The Relationship of Team Problem Solving to the Other Components of Structured Teamwork	193
Chapter 14	Team Decision Making	195
	Why Team Decision Making Is Absolutely Essential in Today's Fast-Paced Business Environment	196
	When to Use Team Decision Making--Not All the Time	198
	How Teams Can Make Effective Team Decisions	199
	Structured Team Decision Making	202
Step 1	Set Goal and Measurement Criteria	202
Step 2	Expand Alternatives	204
Step 3	Narrow Alternatives	204
Step 4	Conduct Pro/Con Analysis	205
Step 5	Reach Consensus	207
	How to Make Decisions Related to Discontinuous Changes/New Paradigms	210
	Linkage to Other Teamwork Components	212
	Conclusion	213
Chapter 15	Work Process Improvement	215
	How Work Process Improvement Supports Breakthrough	217
	How to Do Team Work Process Improvement	220
Step 1	Select a Work Process to Improve That Will Achieve Breakthrough Business Results	222
Step 2	Form a Team That Includes Representatives of Each Major Step of the Work Process	222
Step 3	Set a Measurable Improvement Goal	223
Step 4	Flowchart the Process	224
Step 5	Use Team Creativity	224
Step 6	Analyze the Process and Implement Improvements	225
	Instill Work Process Improvement as an Organizational Structure	226
	Conclusion	227
Part 3	Empowering the Breakthrough Organization
Chapter 16	Breakthrough Teamwork Synergizes the Disconnected Organization	231
	The Disconnected Organization	231
	The C[superscript 5] Organization Has a Culture Responsive to Change	239
	Beyond Teamwork as a Fad	242
Chapter 17	Empowerment Accelerates Breakthrough Teamwork	245
	Empowerment as the Energizer to Breakthrough	245
	Empowerment as the Foundation of Organizational Capability	248
Chapter 18	Empowerment by Any Other Name Smells Just as Sweet	253
	The Empowerment Continuum	254
Stage 1	Employee Surveys and Focus Groups	254
Stage 2	Employee Suggestion Systems	256
Stage 3	Quality Circles and Problem-Solving Groups	257
Stage 4	Participative Decision Making	259
Stage 5	Semiautonomous Teams	262
Stage 6	Autonomous Teams	266
Chapter 19	The Myth of the Autonomous Team--Let the Buyer Beware	271
	Managerial Concerns about Empowerment	273
	Choosing the Stage of Empowerment Best for Your Organization	275
Chapter 20	From Breakthrough Teamwork to Organizational Breakthrough	279
	Notes	283
	Index	301