Communicating Professionally: A How-to-Do-It Manual for Library Applications / Edition 2

by Catherine Sheldrick Ross

Overview

Finally! An updated and expanded version of the training guide Booklist called "One of the most valuable professional publications to come off the presses in a long time." Completely revised to better serve the verbal and written communication needs of the modern library, this new edition covers all types of communication including: public speaking; conducting interviews; leading group discussions, workshops and conferences; designing newsletters, handouts and brochures; creating press releases and public service announcements; and writing memos, letters, and formal reports. This new edition includes expanded sections on mastering individual skills and sensitivity to cultural, ethnic, and linguistic issues, as well as whole new sections on communicating with new technology - voice mail and e-mail; practicing Netiquette; Web pages; teleconferencing and videoconferencing; and using presentation software. Practical tips and skills training exercises, examples of common library situations, interesting research facts, a special section on support staff, and references to other sources round out this practical guide. Helpful for library staff, volunteers, information and referral counselors or staff trainers, this guide is a must-have for anyone who wants to improve communication skills.

Product Details

ISBN-13:	9781555703400
Publisher:	Neal-Schuman Publishers
Publication date:	01/28/1998
Series:	How-to-Do-It Manuals Series
Edition description:	Subsequent
Pages:	323
Product dimensions:	8.54(w) x 11.05(h) x 0.83(d)

Editorial Reviews

From public speaking to posting on listservs, this updated and expanded edition of the authors' successful 1989 guide has been completely redesigned and integrated into today's electronic communication environment and covers such requisite skills as conducting interviews; delivering speeches; leading group discussions, workshops, and conferences; writing memos, letters, and formal reports; and designing newsletters, handouts, and brochures. The three sections include an excellent, pragmatic approach to significant communication skills, a section explaining communication skills training, and a section applying these skills in very familiar situations such as conducting a reference interview and handling complaints. Thankfully, these savvy authors shy away from endless debate about countless communication theories, wisely focusing instead on skill-building and reality-based applications of the skills in situations faced by all professional information specialists. This is an essential resource to be used in all MLIS schools in training students how to improve their communications skills.--Dale F. Farris, Groves, TX

Library Journal

The authors use a people-oriented rather than a system-oriented approach in their discussions of listening, speaking, nonverbal behavior, writing, working in groups, making presentations, and training others in communication skills. Though written with a broad audience in mind, the text is primarily intended for librarians, educators, and students in these disciplines. Annotation c. by Book News, Inc., Portland, Or.

Booknews