Develop Your Assertiveness

Develop Your Assertiveness offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life. Packed with examples and exercises, this essential guide covers topics such as:

  • the importance of choice of behaviour
  • tension control
  • self awareness and self-esteem
  • relationships
  • making and refusing requests
  • dealing with problem people
  • tricky situations
  • assertiveness online.
Exercises and activities in Develop your Assertiveness enable you to measure your progress and reach your goals.

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Develop Your Assertiveness

Develop Your Assertiveness offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life. Packed with examples and exercises, this essential guide covers topics such as:

  • the importance of choice of behaviour
  • tension control
  • self awareness and self-esteem
  • relationships
  • making and refusing requests
  • dealing with problem people
  • tricky situations
  • assertiveness online.
Exercises and activities in Develop your Assertiveness enable you to measure your progress and reach your goals.

14.99 Out Of Stock
Develop Your Assertiveness

Develop Your Assertiveness

by Sue Bishop
Develop Your Assertiveness

Develop Your Assertiveness

by Sue Bishop

Audio CD(MP3 on CD)

$14.99 
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Overview

Develop Your Assertiveness offers simple techniques that will help you become more aware of your strengths and weaknesses, so that you can learn how best to modify your behaviour in social and business interactions. Being more confident and learning how best to communicate with your colleagues will enable you to create win-win situations, thus improving your career prospects and enhancing your social life. Packed with examples and exercises, this essential guide covers topics such as:

  • the importance of choice of behaviour
  • tension control
  • self awareness and self-esteem
  • relationships
  • making and refusing requests
  • dealing with problem people
  • tricky situations
  • assertiveness online.
Exercises and activities in Develop your Assertiveness enable you to measure your progress and reach your goals.


Product Details

ISBN-13: 9781543638936
Publisher: Brilliance Audio
Publication date: 11/21/2017
Series: Creating Success Series
Product dimensions: 5.25(w) x 6.75(h) x 0.50(d)

About the Author


Sue Bishop
is a trainer and consultant. She is the author of several training sourcebooks.

Table of Contents

Introduction 1

1 To be, or not to be? 3

Conditioning 3

Appropriate behaviour choice 4

2 Prepare to assert yourself 9

Tension control 11

Inner calm 12

3 Positive thinking 15

Self-awareness and self-esteem 16

Positive self-image 18

Positive language 20

Positive affirmations 22

Positive outcomes 25

4 Rights and wrongs 29

Everyone's basic rights 30

5 Now and then 35

How assertive are you? 35

6 Now see hear 41

Listening 41

The art of small talk 43

Conflict resolution 46

7 Body talk 51

Body language 51

8 Relationships 59

Matching 60

Mirroring 62

Why bother to match and mirror? 62

Relationships with relatives 63

9 Words and phrases 69

Direct, assertive communication 69

Honesty 75

Spontaneity 77

10 Power 81

Confident delivery 81

Volume and intonation 82

Projection 85

Position and status 85

11 Yes and no 91

Making and refusing requests 91

Broken record technique 93

12 Problem people 101

The irate 102

The stayer 103

The rabbit 104

Your boss 105

The critic 108

13 Tricky situations 115

Giving criticism 115

Compliments 117

Asking for a rise, promotion or career move 118

Being interviewed 120

Presentations 122

Meetings 124

Conclusion 131

What People are Saying About This

From the Publisher

"[A] good tool for people who would like to teach themselves the basics." —getAbstract

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