How to Motivate People: Learn the Key Skills - Get the Best Results - Develop, Appraise, Empower

by Patrick Forsyth

Overview

Managers are under increasing pressure to get results, and their competence is judged on the combined performance of their whole team. When their staff are content they perform well; when they are motivated they perform even better. 

How to Motivate People shows managers how to inspire individuals or teams to develop. It clarifies the underlying principles for motivating staff to get results and maximize performance and sets out clear guidelines on how to reduce negativity, boost positive feelings, foster enthusiasm and involvement, and focus effort on key issues.

Product Details

ISBN-13:	9780749459994
Publisher:	Kogan Page, Ltd.
Publication date:	04/28/2010
Series:	Sunday Times Creating Success Series
Edition description:	Second Edition
Pages:	144
Product dimensions:	5.50(w) x 8.40(h) x 0.60(d)

About the Author

Patrick Forsyth runs Touchstone Training & Consultancy and specializes in marketing, sales and communications skills.  He is the author of more than fifty business books with translations into 23 languages. These include: Successful Time Management, How to Write Reports and Proposals, Tough Tactics for Tough Times and The PowerPoint Detox.

Table of Contents

Introduction 1

1 The motivation process 9

The management task 9

Management characteristics 13

2 How people feel about work 17

Theory X and Theory Y 18

Maslow's hierarchy of needs 20

Hertzberg's motivator/hygiene factors 22

Expectancy theory 24

Practical implications 27

Aiming for excellence 29

3 The negative side of the balance 31

Company policy and administration 31

Positive use of policy and administration 33

Supervision 33

Interpersonal relationships 34

Positive use of interpersonal relationships 35

Working conditions 36

Personal life 37

Security 38

Status 39

Salary 40

4 The positive side of the balance 41

Achievement 41

Recognition 43

Recognition through rewards 45

The work itself 50

Responsibility 54

Advancement 56

Growth 58

The full mix 58

5 Taking the temperature 61

Accurate measurement 63

Creating a strategy to influence motivation 64

Approaches to continuous measurement 67

Specific measurement opportunities 71

Major measurement 72

The link between information and action 79

A firm foundation 81

6 Incentive schemes 83

A caveat 83

Employee packages 84

Financial incentives 86

Non-financial schemes 88

Tax implications 89

Maintaining interest 90

Communications 92

Extreme measures 93

7 The contribution of communication 97

The contribution of management style 101

The role of communication 102

Consultation 104

Development 106

Delegation 109

Appraisal 113

Exit interviews 118

Communication 119

8 Involvement and empowerment 123

Putting empowerment to work 123

Making empowerment possible 124

Letting go 125

Making empowerment effective 126

Towards excellence 128

9 Action plan 131

Linking to specific staff 131

A foundation for action 134

The dangers 135

Positive habits 136

A motivation calendar 136

Individual records 139

Spontaneity 140

A social dimension 141

A rolling plan 142

Afterword 145