How to Share Good or Bad News by E-mail

by Natalie Canavor, Claire Meirowitz

Overview

This Element is an excerpt from T he Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.

 

How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible.

 

Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....

Product Details

ISBN-13:	9780132159524
Publisher:	Pearson Education
Publication date:	01/15/2010
Series:	FT Press Delivers Elements
Sold by:	Barnes & Noble
Format:	eBook
Pages:	7
File size:	211 KB

About the Author

Natalie Canavor’s publications, articles, Web sites, and scripts have won international recognition. She successfully launched four monthly national magazines for business and professional audiences and directed all communications for New York State’s largest educational agency, where she supervised hundreds of publications and advised leaders on PR strategy. Her journalism credits include numerous features for The New York Times and Newsday. Canavor serves with the Consulting Group of Adelphi University’s Long Island Center for Nonprofit Leadership. Claire Meirowitz, an award-winning author, has served as project manager and copy editor for leading business, technology, and educational publications ranging from InformationWeek and InternetWeek to Office World News and EdTech for Higher Education; and for publishers including Forbes, The Wall Street Journal, CMP Media LLC, Ziff-Davis Media, Interex, and United Technical Publications. She has managed projects and edited materials for IBM, Microsoft, HP, Intel, Cisco Systems, Computer Associates, Kodak, Merant, MOCA, and Qwest Communications.