Table of Contents
Introduction 1
1 Safety Management Systems and Conditions 5
Near Miss Reporting 6
Minor Injury Reporting 7
Incident Analysis/Discipline 8
Safety Rules and Policies 11
Safety Training 12
Hazard Recognition and Correction 14
Safety Communication 18
Employee Involvement 18
Safety Management Systems Inventory (SMSI) 22
2 Safety Leadership 27
Explaining IOP 28
Effective Leadership Styles 29
Effective Leadership Behaviors 33
IOP Management Principles 35
Management Behaviors to Support Safety 36
Demonstrating Management Support for Safety 38
Self-Motivation Styles of Effective Safety Leaders 40
Motivating Employee Safety 41
The Safety Leader's Role in Increasing Organizational Commitment 42
The Safety Leader's Role in Improving Organizational Culture 43
The Safety Leader's Role in Tracking Safety Culture Change 44
Leader Behavior Inventory for Safety (LBIS) 46
3 People Factors for Safety 53
Employee Attitudes 54
Ten Person-Based Factors that Influence Attitudes and Safety Culture 56
The Power of Authority 65
The Power of Conformity 66
People-Based Factors Inventory (PH) and Scoring Sheet 67
4 Safety Behaviors 71
ABC Model 71
Behavior-Based Safety (BBS) 73
The DO IT Process 75
Cautions with BBS 76
The Roles of Key Groups to Support BBS 77
Benefits of BBS 79
Improving Safety Communication with BBS 81
Increasing BBS Participation 82
BBS Cards and Use 83
BBS Case Study 87
Behavior-Based Safety Inventory (BBSI) 91
5 Safety Communication 97
Peer Safety Feedback 98
The Need for Corrective Feedback 98
The Need for Praise 99
Communication Patterns 101
Ten Key Guidelines to Become an Empathic Communicator 105
Improving Listening Skills 106
Dealing with Difficult People 106
Effective E-mail Communication 108
Safety Communication Inventory (SCI) 108
Conclusion 113
Appendix 115
Bibliography 129
Index 135
About the Author 137
