Table of Contents

Part 1 Growth Requires Letting Go 1

1 Why Grow? 7

2 A New Way to Classify Businesses 13

Part 2 Running a Micro Business 24

3 Doing the Primary Work of the Business 27

4 Making Tactical Decisions 40

5 Developing a Strategy 67

Part 3 Transitioning from a Micro Business to a Small Business 89

6 Getting the Right Workers in the Right Jobs 93

7 Managing Workers 124

Part 4 Transitioning from a Small Business to a Midsize Business 143

8 Delegating Authority & Holding People Accountable 150

9 Getting the Right Managers in Place 166

10 Establishing Systems & Documenting Processes 181

11 Developing Robust Metrics 204

Summary 219

Postscript: Take Wise Council 222

Acknowledgements 236

Index 238