Managing Conflict in a Negotiated World: A Narrative Approach to Achieving Productive Dialogue and Change

by Peter M. Kellett, Diana G. Dalton

Overview

Kellett and Dalton present a core text in Conflict Management derived from extensive class testing of their material. Their book helps readers understand the elements of conflict and act on that understanding by managing conflict better in each area of their lives - work, family, and community.

Product Details

ISBN-13:	9780761918882
Publisher:	SAGE Publications
Publication date:	04/04/2001
Series:	Communication Series
Pages:	216
Product dimensions:	6.08(w) x 9.48(h) x 0.69(d)

About the Author

Peter M. Kellett (Ph.D., Southern Illinois University) is Associate Professor and Head of the Department of Communication at the University of North Carolina at Greensboro. His research, teaching, and service focus on the narrative analysis and dialogic management of conflict as this helps people build healthier, more productive and peaceful relationships. His most recent publication is, “Dialectical Tensions and Dialogic Moments as Pathways to Peak Experiences” (with H.L. Goodall, Jr.), in R. Anderson, L.A. Baxter, & K.N. Cissna (2004), Dialogue: Theorizing Differences in Communication Studies. Thousand Oaks, CA: Sage Publications.

Table of Contents

Introduction
PART ONE: UNDERSTANDING CONFLICT NARRATIVES
Conflict and Dialogue in a Negotiated World
Conflict Narratives as a Good Place to Start
Representing Self, Other and Context
Ways of Constructing and Interpreting Conflict Narratives
PART TWO: CHANGING RELATIONSHIPS THROUGH NARRATIVE
Managing Conflict in Our Communities
Managing Conflicts at Work
Managing Conflict in Family Relationships
Managing Conflict in Interpersonal Relationships

Editorial Reviews

Kellett (communication, U. of North Carolina-Greensboro) and Dalton, a corporate manager in the same town, take an interpretive approach that explores the meaning of conflict for those engaged in it, the underlying cultural and systemic tensions expressed by conflict, how and why conflict occurs in and through communication, and how it can indicate opportunities to improve dialogue in relationships. Their goal is to help readers become more aware of their own conflict experiences in their communities, workplaces, families, and relationships. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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