One-to-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences
In a world cluttered with messages competing for people’s attention all of the time, marketers must surface relevant information if they want to capture the attention of their consumers or business buyers. And as consumers experience personalized experiences from other companies like Amazon, Netflix and Spotify, they grow to expect it from all the other companies they interact with, regardless of industry. One-to-one personalization is about tailoring an experience to a visitor or customer at the individual level. The experience could be on a website, mobile app, email, in-person, or any other channel where a person interacts with your brand or company. In contrast to a one-to-all experience (one that is the same for everyone) or a one-to-many experience (one that is targeted to a segment or group of people), a one-to-one experience is truly unique for each person. While marketers have dreamed of delivering one-to-one experiences for over 25 years, it has not been possible without machine learning. Machine learning can combine many different sources of data, draw insights about what that data says about an individual, and determine the most relevant experience to deliver — in a far more scalable way than has ever been possible in the past In One-to-One Personalization in the Age of Machine Learning, discover what one-to-one personalization is all about, how it has evolved and what the future entails. Learn how it's driven by machine learning, delivered across channels and powered by in-depth customer data. Get inspired by the potential for your business and gain insights on how to develop your own personalization strategy and program. Discover how to turn the one-to-one dream into a reality.
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One-to-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences
In a world cluttered with messages competing for people’s attention all of the time, marketers must surface relevant information if they want to capture the attention of their consumers or business buyers. And as consumers experience personalized experiences from other companies like Amazon, Netflix and Spotify, they grow to expect it from all the other companies they interact with, regardless of industry. One-to-one personalization is about tailoring an experience to a visitor or customer at the individual level. The experience could be on a website, mobile app, email, in-person, or any other channel where a person interacts with your brand or company. In contrast to a one-to-all experience (one that is the same for everyone) or a one-to-many experience (one that is targeted to a segment or group of people), a one-to-one experience is truly unique for each person. While marketers have dreamed of delivering one-to-one experiences for over 25 years, it has not been possible without machine learning. Machine learning can combine many different sources of data, draw insights about what that data says about an individual, and determine the most relevant experience to deliver — in a far more scalable way than has ever been possible in the past In One-to-One Personalization in the Age of Machine Learning, discover what one-to-one personalization is all about, how it has evolved and what the future entails. Learn how it's driven by machine learning, delivered across channels and powered by in-depth customer data. Get inspired by the potential for your business and gain insights on how to develop your own personalization strategy and program. Discover how to turn the one-to-one dream into a reality.
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One-to-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences

One-to-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences

One-to-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences
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One-to-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences

One-to-One Personalization in the Age of Machine Learning: Harnessing Data to Power Great Customer Experiences

Overview

In a world cluttered with messages competing for people’s attention all of the time, marketers must surface relevant information if they want to capture the attention of their consumers or business buyers. And as consumers experience personalized experiences from other companies like Amazon, Netflix and Spotify, they grow to expect it from all the other companies they interact with, regardless of industry. One-to-one personalization is about tailoring an experience to a visitor or customer at the individual level. The experience could be on a website, mobile app, email, in-person, or any other channel where a person interacts with your brand or company. In contrast to a one-to-all experience (one that is the same for everyone) or a one-to-many experience (one that is targeted to a segment or group of people), a one-to-one experience is truly unique for each person. While marketers have dreamed of delivering one-to-one experiences for over 25 years, it has not been possible without machine learning. Machine learning can combine many different sources of data, draw insights about what that data says about an individual, and determine the most relevant experience to deliver — in a far more scalable way than has ever been possible in the past In One-to-One Personalization in the Age of Machine Learning, discover what one-to-one personalization is all about, how it has evolved and what the future entails. Learn how it's driven by machine learning, delivered across channels and powered by in-depth customer data. Get inspired by the potential for your business and gain insights on how to develop your own personalization strategy and program. Discover how to turn the one-to-one dream into a reality.

Product Details

ISBN-13: 9780999369425
Publisher: BookBaby
Publication date: 11/02/2017
Sold by: Barnes & Noble
Format: eBook
Pages: 188
File size: 2 MB

About the Author

Karl is the CEO and Co-founder of Evergage, the real-time personalization platform company. Together with Greg Hinkle, Evergage’s CTO, Karl founded Evergage in 2010 with the vision of building the next generation customer experience platform—one that not only analyzed data but acted on it in the moment. Today, Evergage provides this solution, along with expert strategy and guidance, enabling hundreds of leading companies to realize the dream of one-to-one personalization. Prior to Evergage, Karl spent 10 years as a product and marketing innovator at several leading companies including RSA Security and Red Hat. He led the development of next-gen software businesses in security, cloud computing and marketing technology. Karl graduated from Harvard with a degree in Physics, and is the proud husband of Elizabeth Wirth and the father of four awesome kids.

Table of Contents

Preface: Why You Should Care about Personalization 1

Chapter 1 The Evolution of the Internet Toward Personalization 5

Chapter 2 Machine Learning is changing the Game 19

Chapter 3 Think Bigger, Think Cross-Channel 40

Chapter 4 Garbage In, Garbage Out 60

Chapter 5 Consider the Full Experience 78

Chapter 6 Testing, Analytics and Roi 102

Chapter 7 Planning for Personalization 119

Chapter 8 Finding the Right Tech for the Job 140

Chapter 9 The Future of Personalization 156

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