Power Etiquette: What You Don't Know Can Kill Your Career

by Dana May Casperson

Overview

No-nonsense guidance to a crucial set of personal career skills. Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety — they're a crucial business skill. In fact, good manners are good business. This no-nonsense “manners reference” refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone and e-mail etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more.

Product Details

ISBN-13:	9780814437575
Publisher:	AMACOM
Publication date:	03/22/1999
Sold by:	Barnes & Noble
Format:	eBook
Pages:	200
File size:	2 MB

About the Author

DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.

Table of Contents

Power Etiquette ..... 1

Business Etiquette: Test Your Knowledge ..... 4

Chapter 1: The First Impression ..... 9

Chapter 2: Your Business Wardrobe ..... 25

Chapter 3: Meal Manners ..... 44

Chapter 4: Write It Right ..... 66

Chapter 5: Electronic Communication ..... 92

Chapter 6: When You Speak ..... 103

Chapter 7: Preparing for the Job ..... 120

Chapter 8: Office Finesse ..... 140

Chapter 9: Business Travel ..... 159

Chapter 10: After Hours ..... 170

Your Challenge: To Be the Best You Can Be ..... 187

Bibliography of International Customs ..... 188

Index ..... 189