Service Excellence @ Novell: Taking Customer Service from Cost to Profit
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
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Service Excellence @ Novell: Taking Customer Service from Cost to Profit
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
18.95 Out Of Stock
Service Excellence @ Novell: Taking Customer Service from Cost to Profit

Service Excellence @ Novell: Taking Customer Service from Cost to Profit

by Nova Vista
Service Excellence @ Novell: Taking Customer Service from Cost to Profit

Service Excellence @ Novell: Taking Customer Service from Cost to Profit

by Nova Vista

Paperback

$18.95 
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Overview

Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t

Product Details

ISBN-13: 9789077256114
Publisher: Nova Vista Publishing
Publication date: 03/25/2006
Pages: 144
Product dimensions: 6.10(w) x 9.00(h) x 0.50(d)

About the Author

Nova Vista Publishing Best Practices Editors are a group of executives, managers, consultants and business writers who team up from time to time to examine remarkable business transformation stories in human terms, using real business cases. They live all

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