Service Excellence @ Novell: Taking Customer Service from Cost to Profit
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
1124800863
Service Excellence @ Novell: Taking Customer Service from Cost to Profit
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t
18.95
Out Of Stock
5
1
Service Excellence @ Novell: Taking Customer Service from Cost to Profit
144Service Excellence @ Novell: Taking Customer Service from Cost to Profit
144Related collections and offers
18.95
Out Of Stock
Product Details
ISBN-13: | 9789077256114 |
---|---|
Publisher: | Nova Vista Publishing |
Publication date: | 03/25/2006 |
Pages: | 144 |
Product dimensions: | 6.10(w) x 9.00(h) x 0.50(d) |
About the Author
From the B&N Reads Blog