Service User Experience in Adult Mental Health: NICE Guidance on Improving the Experience of Care for People Using Adult NHS Mental Health Services

by National Collaborating Centre for Mental Health

Overview

mental health services, many of whom have high levels of contact with services, can experience stigma and can be detained under the Mental Health Act. With almost a quarter of adults in England having a diagnosis of a mental health problem, improving their experience of care is of paramount importance.

Product Details

ISBN-13:	9781908020451
Publisher:	Royal College of Psychiatrists
Publication date:	06/01/2012
Series:	NICE Guidelines Series
Pages:	234
Product dimensions:	6.75(w) x 9.50(h) x 0.37(d)

Table of Contents

Contents

1. Preface
2. Introduction to service user experience
3. Method used to develop this guidance
4. Review protocol and sources of evidence for the review of key problems associated with experience of care
5. Access to community care
6. Assessment (non-acute)
7. Community care
8. Assessment and referral in crisis (not under the Mental Health Act)
9. Hospital care
10. Discharge and transfer of care
11. Detention under the Mental Health Act
12. Interventions to improve service user experience
13. Summary of recommendations
14. Appendices
15. References
16. Abbreviations