Skype for Business Unleashed / Edition 1

by Alex Lewis, Mike Pelton, SpeedyReads, Rui Young Maximo

Overview

Skype for Business Unleashed

This is the most comprehensive, realistic, and useful guide to Skype for Business Server 2015, Microsoft’s most powerful unified communications system. Four leading Microsoft unified communications consultants share in-the-trenches guidance for planning, integration, migration, deployment, administration, and more.

The authors thoroughly introduce Skype for Business 2015’s components and capabilities, as well as changes and improvements associated with the integration of popular Skype consumer technologies. You’ll find detailed coverage of IP voice, instant messaging, conferencing, and collaboration; and expert guidance on server roles, multi-platform clients, security, and troubleshooting.

Reflecting their unsurpassed experience, the authors illuminate Microsoft’s new cloud-based and hybrid cloud architectures for unified communications, showing how these impact networking, security, and Active Directory. They cover SDN for unified communications; interoperation with consumer Skype and legacy video conferencing; quality optimization, mobile improvements, and much more.

Throughout, the authors combine theory, step-by-step configuration instructions, and best practices from real enterprise environments. Simply put, you’ll learn what works–and how it’s done.

Detailed Information on How To

· Plan deployments, from simple to highly complex

· Deploy Skype for Business Server 2015 as a cloud or cloud-hybrid solution

· Walk step by step through installation or an in-place upgrade

· Overcome “gotchas” in migrating from Lync Server 2010 or 2013

· Leverage new features available only in cloud or cloud-hybrid environments

· Implement and manage Mac, mobile, Windows, browser, and virtualized clients

· Establish server roles, including front end, edge, and mediation server

· Make the most of Skype for Business Server 2015’s enhanced mobile experience

· Manage external dependencies: network requirements, dependent services, and security infrastructure

· Efficiently administer Skype for Business Server 2015

· Provide for high availability and disaster recovery

· Integrate voice, telephony, and video, step by step

· Avoid common mistakes, and discover expert solutions and workarounds

Category: Business Applications

Covers: Skype for Business

User Level: Intermediate—Advanced

Product Details

ISBN-13:	9780672338496
Publisher:	Sams
Publication date:	09/16/2016
Series:	Unleashed Series
Pages:	1088
Product dimensions:	7.10(w) x 9.10(h) x 1.60(d)

About the Author

Alex Lewis, MCITP, CISSP, has a mixed background in technology and business spanning 20 years. He has worked with a wide range of environments, from small organizations to large enterprises requiring complex or custom communications solutions, and is responsible for architecting and implementing some of the largest Lync and Skype for Business deployments in the world. Alex is a strong believer in aligning technology to business goals to create a competitive business advantage. Including titles on Active Directory and Exchange, and three on Lync, Alex has participated in writing nine books from 2004 to present. He is currently Vice President at Event Zero, the global leader in real-time analytics for Skype for Business. In his spare time Alex enjoys scuba diving and beach volleyball.

Pat Richard is a Unified Communications consultant and PowerShell Developer who began working with Microsoft Exchange and evolved into working with the full Microsoft Unified Communications stack. He has been involved in some of the best-known deployments and migrations in the world, including those in the defense, finance, government, real estate, manufacturing, and services fields. Pat maintains the renowned ehloworld.com blog, which focuses on solutions, ideas, scripts, and information centered on PowerShell and Unified Communications. His PowerShell scripts, Excel design calculators, and other tools have been used by many of the major consulting firms, large enterprises, small- and medium-sized shops, and even Microsoft Consulting Services to deploy and manage millions of seats on Exchange Server, Lync Server, and Skype for Business Server. Pat is the host of the popular Exchange/Lync/Skype for Business/Office 365 focused podcast “The UC Architects” and has been recognized by Microsoft and awarded the Microsoft MVP award more than 10 times across three products. He has contributed to several books, spoken at international conferences, and has been spotlighted by some Microsoft marketing campaigns.

Phil Sharp is a Unified Communications consultant with over 10 years of experience working with Microsoft Unified Communications solutions. His career in Microsoft UC began with one of the first Office Communications Server 2007 voice deployments in the U.S. He has extensive experience architecting, implementing, and supporting Microsoft Active Directory, Office Communications Server 2007/R2, Lync Server 2010/2013, Skype for Business, and Exchange for organizations of all sizes and verticals. In Phil’s current role at Modality Systems, he leads a world-class team of Microsoft UC consultants who specialize in telephony integration of Lync and Skype for Business.

Rui Maximo started in the Microsoft Skype for Business product team at Microsoft since the early days of RTC in 2003. As a lead program manager, he managed multiple areas of responsibility on the server side, including AD schema, topologies, management, setup, Enterprise Voice, and CWA. Rui has authored over 40 technical articles, training videos, whitepapers, and multiple books.

In addition to writing technical books, Rui is the principal software architect of the Security Filters (www.lync-solutions.com), a suite of seven security products that protect Skype for Business Server against denial-of-service (DoS) and over 20 different types of attacks, provide granular control of federation traffic, and restrict access to only authorized mobile devices. He consults and does contract work for clients looking to integrate their products with Skype for Business Server 2015.

Table of Contents

Foreword

Part I Overview

Chapter 1 What Is Skype for Business?

Skype for Business Server Overview

Instant Messaging and Presence

Peer-to-Peer Audio

Web, Audio, and Video Conferencing

Enterprise Voice

Persistent Chat

Remote Access

Skype for Business Server Terms and Acronyms

Versions and Licensing

Skype for Business Server Standard Edition

Skype for Business Server Enterprise Edition

Client and Server Licensing

Integration with Other Microsoft Applications

Integration with Exchange Server

Integration with SharePoint

Integration with Microsoft Office

Integration with Third-Party Applications

Summary

Chapter 2 What’s New in Skype for Business?

Animated Emoticons … and Consumer Integration

The Consumerization of Lync

New Topologies and Supported Architectures

Hybrid and Online Features

Broadcast Meetings

Cloud PBX

PSTN Calling

Enhanced Mobile Experience

In-place Upgrades

Summary

Chapter 3 Business Case for Skype for Business?

Why Unified Communications

Instant Messaging and Presence

Web, Audio, and Video Conferencing

Enterprise Telephony

Unified Messaging

Unified Communications Return on Investment (ROI)

Unified Communications Investments

Audio Conferencing Return on Investment

Realizing ROI with Centralized Telephony

Productivity Improvements

Reduced Travel Costs

Office Space Reduction

Why Skype for Business Server 2015 for Unified Communications

Software-Based Unified Communications

Lower Total Cost of Ownership

Deployment Flexibility

Remote Access and Federation

Summary

Part II Skype for Business Server 2015 Server Roles

Chapter 4 Skype for Business Server 2015 Front End Server

Front End Server Installation

Active Directory Schema Extension in Skype for Business Server 2015

Active Directory Forest Preparation in Skype for Business Server 2015

Active Directory Domain Preparation in Skype for Business Server 2015

Installation

Skype for Business Server 2015 Topology Builder

Standard Edition Installation

Enterprise Edition Installation

Configuration and Administration Overview

Troubleshooting

Best Practices

Summary

Chapter 5 Skype for Business Server 2015 Edge Server

Edge Server Overview

Access Edge

Web Conferencing Edge

A/V Edge

XMPP Gateway

Collocation

Edge Server Installation

Hardware Requirements

Operation System Requirements

Software Requirements

Configure Networking

Create the Edge Pool

Install the Edge Server

Edge Server Configuration

Enabling Edge Server Features

Introducing High Availability

Adding Edge Servers to a Pool

Edge Server Administration

Editing the Global External Access Policy

Creating a New External Access Policy

Assigning External Access Policies

Managing Federation

Managing XMPP Federation

Managing Public Providers

Managing External Web Conferencing Features

Managing A/V Edge Features

Edge Server Troubleshooting

Firewall Ports

Routing

Certificates

DNS Records

Windows Event Logs

Skype for Business Centralized Logging Service

Skype for Business Server Management Shell

Telnet

Troubleshooting Skype for Business Services

Best Practices

Summary

Chapter 6 Skype for Business Server 2015 Monitoring and Archiving Best Practices

Installing Monitoring Components

Installing Microsoft SQL Server 2012 Reporting Services

Configuring Microsoft SQL Server 2012 Reporting Services

Monitoring Configuration

Monitoring Administration

Monitoring Troubleshooting

Installation of Call Quality Dashboard Components

Enabling CQD in Skype for Business Online

Call Quality Dashboard Configuration

Call Quality Dashboard Administration

Archiving Components Troubleshooting

Archiving Components Installation

Archiving Configuration

Creating Site and User Policies

Using Cmdlets for Configuration Tasks

Archiving Administration

Archiving Disclaimer

Purging Archived Data from the Database

Archiving Troubleshooting

Best Practices

Summary

Chapter 7 Skype for Business Server 2015 Mediation Server

Mediation Server Overview

Understanding Trunks

Mediation Server Traffic Flows

Mediation Server Design Considerations

Sizing and Topology

High Availability

Mediation Server Installation and Configuration

Prerequisites

Create a Mediation Server Pool

Install Skype for Business Mediation Server Components

Adding Mediation Servers to an Existing Pool

Mediation Server Configuration

Mediation Server Administration

Services

Services Management

Topology Replication Status

Mediation Server Troubleshooting

Connectivity to Gateways

Connectivity to Edge Servers

DNS Records

Event Logs

Skype for Business Server Management Shell

Synthetic Transactions

Telnet

System Time

Best Practices

Summary

Chapter 8 Persistent Chat

Persistent Chat Overview

Persistent Chat Deployment

Topology Options and Scaling

Prerequisites

Topology Update

Installing the Persistent Chat Server Role

In-place Upgrading the Persistent Chat Server Role

Configuring Persistent Chat

Administrative Access

Persistent Chat Policies

Persistent Chat Server Options

Chat Room Categories

Chat Room Add-Ins

Chat Rooms

Compliance Configuration

Persistent Chat Administration

Chat Room Management by Administrators

Chat Room Management by End Users

Skype Online and Hybrid Environments

Persistent Chat Troubleshooting

Best Practices

Summary

Part III External Dependencies

Chapter 9 Network Requirements and Best Practices

Managed and Unmanaged Networks

IPv6 Support

Network Discovery

Historical Data and Metrics

Topology

WAN Optimizers

Virtual Private Networks

Firewalls

Edge: Interactive Connectivity Establishment and External Communications

Calls Between Internal People

Calls Between External People

Calls Between an External User and Internal User

Conferences

Office 365

Calculating Bandwidth Requirements

Call Flows

Bandwidth Utilization

Bandwidth Calculations

Wireless Networks

Planning Access Points

Endpoints

Call Admission Control

Quality of Service

Client Ports

Front End Server Ports

Using Defined Ports When Using a Site-to-Site VPN

Configure DCSP Markings

Software Defined Networking

How SDN Works

What the SDN API Does Now

Installing the SDN API

Summary

Chapter 10 Dependent Services

Active Directory Dependencies

Schema Extensions

Forest Prep

Domain Prep

Skype for Business Server 2015 Security Groups

Domain Name System Dependencies

DNS Load Balancing

Automatic Client Sign-In

Simple URLs

Server Certificates Dependencies

Skype for Business Server Certificate Requirements

Installing Skype for Business Certificates

Network Dependencies

Supporting Skype for Business Phone Edition with DHCP

Ethernet Switch Considerations

Defining Networks

Office Web Apps Server Dependencies

System Requirements

Office Web Apps Server Installation

SQL Server Dependencies

Skype for Business Database Requirements

SQL Backup Procedures

Maintaining the Skype for Business SQL Databases

Summary

Chapter 11 Firewall, Reverse Proxy, and Security Requirements

Firewall Requirements

Network-Based Firewalls

Using Operating System Firewalls

Ports Required for Internal and External Access

Using Network Address Translation (NAT) with Skype for Business Server 2015

Reverse Proxy Requirements

Why a Reverse Proxy Is Required

Certificate Requirements

Reverse Proxy Configuration

Creating DNS Records for Reverse Proxy

Verifying Access to Skype for Business Web Services

File Share Permissions

Securing Service Accounts

Security Threats

Attacks on Skype for Business Servers

Attacks on User Accounts

Attacks on Authentication Protocol

Attacks on Clients

Summary

Part IV Administration and Management

Chapter 12 Monitoring Skype for Business Server 2015

Understanding Key Areas to Monitor in Your Deployment

Health and Performance Requirements

Usage, Adoption, and Archiving Requirements

Monitoring the Health and Performance of Skype for Business Server 2015

Using Performance Monitor to Establish Performance Baselines

Features Available in Skype for Business Server 2015 for Health Monitoring and Troubleshooting

Capabilities and Benefits of System Center Operations Manager with Skype for Business Server 2015

Third-party Monitoring Solutions

Summary

Chapter 13 Administration of Skype for Business Server 2015

Administration Overview

Skype for Business Server 2015 Control Panel

Skype for Business Server Management Shell

Tips and Tricks

Leverage Get-Help

Role-Based Access Control

Using the Skype for Business Topology Model

Central Management Store

Topology Builder

Scopes

Managing Servers and Users

Skype for Business Server Logging Tool

Server Draining

Database Import/Export

Configuring Quality of Service

Server Configuration

Client Configuration

Troubleshooting

Certificates

DNS Records

Event Logs

Skype for Business Server Management Shell

Synthetic Transactions

Telnet

Time

Services

Third-party Tools

Best Practices

Summary

Chapter 14 High Availability and Disaster Recovery

Defining Business Requirements for High Availability and Disaster Recovery

Identifying Availability Requirements

Designing for High Availability

Understanding High Availability

High-Availability Options in Skype for Business Server 2015

Designing for Disaster Recovery

Defining Disaster Recovery

Disaster Recovery Options in Skype for Business Server 2015

Configuring Skype for Business Server 2015 for High Availability

Configuring an Enterprise Edition Front End Server Pool with a SQL AlwaysOn Availability Group

Configuring File Shares

Configuring Persistent Chat Server Pools

Executing Disaster Recovery Procedures

Configuring Front End Server Pairing

Failing Over the Central Management Store

Initiating a Pool Failover

Initiating Persistent Chat Failover

Summary

Part V Migrating from Older Versions

Chapter 15 Migrating from Lync Server 2010/2013

Migration Steps: Side-by-Side Method

Front End and User Migration to Skype for Business Server 2015

Edge Migration to Skype for Business Server 2015

Completing the Migration to Skype for Business Server 2015

Migration Steps: In-place Upgrade Method

In-place Upgrade Prerequisites

Installation of Skype for Business Server 2015 Administrative Tools

Move User In-place Upgrade Method

Offline In-place Upgrade Method

Troubleshooting

Best Practices

Summary

Part VI Skype for Business Server 2015 Voice, Video, and Integration

Chapter 16 Skype for Business Server 2015 Telephony and Voice Integration

Understanding Telephony Fundamentals

Public Switched Telephone Network (PSTN)

Private Branch Exchange

Signaling

Voice Over IP (VoIP)

Media and Codecs

Integration Methods

Direct SIP

Media Gateways

Call via Work

Remote Call Control

SIP Provider Trunking

End-User Scenarios

Enterprise Voice

Enterprise Voice with Legacy Phone

Legacy Phone for Conferencing

Legacy Phone Presence and Click-to-Call

PBX Software Plugin

Analog Devices

Inbound Routing

Outbound Routing

Fax Machines

The Routing Choice

Skype for Business Voice Routing

Dial Plans

Voice Policies

PSTN Usages

Routes

Voice Policies Redux

Trunks

Best Practices

Summary

Chapter 17 Advanced Skype for Business Server 2015 Voice Configuration

Building the Skype for Business Topology

Defining the Mediation Pool Options

Defining PSTN Gateways

Defining Additional Trunk Associations

Defining Branch Sites

Deploying a Survivable Branch Appliance

Voice Routing

Configuring a Dial Plan

Configuring Voice Policies

Creating Voice Routes

Creating PSTN Usages

Creating a Trunk Configuration

Publishing Voice Configuration Changes

Export and Import Voice Configuration

Creating Test Cases

Voice Features

Call Park

Unassigned Numbers

Configuring Call via Work

Configuring Analog Devices

Advanced Enterprise Voice Features

Defining the Network Configuration

Configuring Call Admission Control

Media Bypass

Configuring E911

Dial-in Conferencing

Creating Dial-in Conferencing Regions

Creating Dial-in Access Numbers

Modifying a Dial-in Access Number Ordering

Modifying a Conferencing Policy

Modifying PIN Policies

Modifying Meeting Configuration

Modifying Conference Announcements

Customizing DTMF Commands

Response Groups

Configuring Agent Groups

Configuring Queues

Configuring Workflows

Best Practices

Summary

Chapter 18 Skype for Business Native Video and Data Conferencing

Skype for Business Peer-to-Peer Video

Video Features

H.264 Video

Peer-to-Peer Video Bandwidth Requirements

Peer-to-Peer Video Endpoint Requirements

Configuring Peer-to-Peer Video Options

Skype for Business Server 2015 Video Conferencing

Video Conferencing Features

Gallery View

Server Requirements for Video Conferencing

Video Conferencing Bandwidth Requirements

Configuring Video Conferencing Options

Skype for Business Server 2015 Data Conferencing

Desktop Sharing

Collaboration Content

PowerPoint Sharing with Office Web Apps

Configuring Data Conferencing Options

Summary

Chapter 19 Skype for Business Video Integration with Third-Party Products and Services

Microsoft Video Interoperability Server (VIS)

Third-Party Video Integration Basics

Trusted Applications

Static Routes

Namespace Considerations

Gateways

Signaling-Only Gateways

Transcoding Gateways

Back-to-Back User Agents

Edge Traversal

Native Registration

Video Codec Support

Conferencing

Edge Traversal and More

Multipoint Control Units

Layout Control

Interoperability

Virtual Meeting Rooms

Edge Traversal

Hardware Versus Software

Media Flow

Cloud MCUs

Software Plugins

End User and Client Confusion

Edge Traversal

Software Updates

Solution Comparisons

Signaling Gateway Vendor Examples

Native Registration Vendor Examples

Media Transcoding Gateway Vendor Examples

MCU Vendor Examples

Cloud MCU Vendor Examples

Software Plugin Vendor Examples

Summary

Part VII Integration with Other Applications

Chapter 20 Unified Contact Store, Exchange, and SharePoint Integration

Server-to-Server Authentication

Exchange Server Autodiscover Configuration

Configuring Skype for Business and Exchange as Partner Applications

Configuring Skype for Business Server 2015 and SharePoint as Partner Applications

Configuring SharePoint and Exchange as Partner Applications

Exchange Integration Features

Unified Contact Store

Skype for Business Server 2015 Archiving Integration

High-Resolution Photos

Outlook Web App Integration

Integration with Exchange Online

Unified Messaging Voicemail Integration

Configuring Voicemail for Skype for Business Server 2015

Users Who Have Mailboxes in Exchange Online

SharePoint Integration Features

eDiscovery of Skype for Business Server 2015 Archive Data

IM and Presence Integration

Skill Search

Summary

Chapter 21 Developing Skype for Business Solutions

Overview of Skype for Business Applications

Building Client Applications

Building Server Applications

Building Web Applications

Choosing a Skype for Business SDK

Skype for Business Application Scenarios

Auxiliary Call Notifications

Pausing Music on Incoming Call

Contextual Information on Incoming Calls

Order Lookup via IM

UCMA Interactive Voice Response

Granular Federation

Web Chat

Debugging Skype for Business Applications

Client Applications

Web Applications

Server Applications

If All Else Fails…

Summary

Part VIII Office 365 and Skype for Business Server 2015 Online

Chapter 22 Skype for Business Online and Hybrid Deployments

Overview of Skype for Business Online and Office 365

System Requirements

Operating System and Browser Requirements

Client Software Requirements for Skype for Business Online

Experiencing Skype for Business Online

Skype for Business Online Clients

Scheduling Skype for Business Meetings Without the Outlook Client Plugin

Integration Features

Skype for Business Online Cloud PBX

Skype for Business Federation and Public IM

Dial-in Audio Conferencing

Deploying Skype for Business Online

Adding Domains to Skype for Business Online/Office 365

Adding Skype for Business Online User Accounts

Preparing Client Systems for Skype for Business Online

Configuring Federation and Public IM

Configuring Microsoft PSTN Conferencing

Configuring Third-Party Dial-in Conferencing

Configuring Skype for Business Meeting Broadcast

Configuring Skype for Business Properties for User Accounts

Configuring Cloud PBX

Configuring Voicemail for Cloud PBX

AD FS Deployment for SSO

Preparing Systems for AD FS

Preparing the Network for AD FS

Installing AD FS

Configuring the First Federation Server in the Farm

Adding Federation Servers to the Farm

Verifying That the Federation Service Is Operational

Federation Server Proxy Configuration

Verifying That the Federation Proxy Is Operational

Establishing Trust with Office 365 for SSO

Configuring Directory Synchronization

Activating Directory Synchronization

Installing the Directory Synchronization Tool and Synchronizing the Directories

Activating Synchronized Users

Skype for Business Hybrid Deployment

Installing the On-Premises Systems

Preparing the Network for a Skype for Business Hybrid Deployment

Configuring Federation with Skype for Business Online

Configuring Skype for Business Online for Shared SIP Address Space

Moving Users Between Skype for Business On-Premises and Skype for Business Online

Configuring Users for Skype for Business Online Cloud PBX with On-Premises PSTN Connectivity

Summary

Chapter 23 Skype Integration

Skype Connectivity Features

Configuring Skype Connectivity for Skype for Business Server 2015

Requesting Skype Connectivity

Configuring Edge Server

Enabling External Access Policy

Configuring Skype as a Federated Provider

Configuring Skype Connectivity for Office 365

Troubleshooting Skype Connectivity

Summary

Part IX Clients

Chapter 24 Microsoft Lync for Mac Client

Installing the Client

Dealing with Certificates

Feature Comparison

Navigation and Layout

Lync

Edit

View

Status

Contact

Conversation

Window

Help

Managing Contacts

Managing Groups

IM Features

Audio/Video Calls and Conferencing

Making an Audio Call

Making a Video Call

Web Conferencing

Joining a Conference

Client Integration with Other Applications

Integration with Outlook

Troubleshooting

Best Practices

Summary

Chapter 25 Mobile Clients

Introducing New Mobile Features

Understanding Skype for Business Mobility

LyncDiscover Service

Mobility Service

Security Risks

Skype for Business Mobile Sign-in Process

Deploying Skype for Business Mobility

Certificate and DNS Requirements

Reverse Proxy and Hardware Load Balancer Considerations for Mobility

Steps to Enable Mobility

Controlling Functionality with Mobility Policies

Summary

Chapter 26 Windows and Browser Clients

Installing the Client

Signing In

Navigating in the Client

Configuring Basic Options

Managing Contacts

Managing Groups

Status View

Relationship View

Chat Rooms

Recent Conversations

Telephony

Meetings

Useful Skype for Business Client Shortcuts

Peer-to-Peer Conversations

Instant Messaging

Using Tabbed Conversations

Archiving IM Conversations

Participating in Audio and Video Calls

Making Audio Calls

Making Video Calls

Sharing Content

Sending and Receiving Files

Conferencing

Using the Meet Now Function

Controlling a Meeting

Managing Meeting Content

Changing the Layout

Customizing Meeting Options

Meeting Information

Recording

Scheduling a Meeting

Joining Meetings

Understanding Persistent Chat

Following Rooms

Using Rooms

Using Topic Feeds

Searching Group Chat Rooms

Managing Rooms

Integration with Other Applications

Outlook

OneNote

Office Applications

Skype for Business Server Browser Capabilities

Joining Meetings from the Browser Client

Content Collaboration

Voice and Video

Meeting Management

Skype for Business Server 2015 Web App Technical Review

Architecture Overview

Skype for Business Web App Join Process

Components and Protocols for Skype for Business Web App Collaboration

Summary of the Browser Client Architecture and Components

Requirements to Deploy Skype for Business Browser Functionality

Installing Skype for Business Web App Server

Configuring Skype for Business Web App

Publishing Skype for Business Web App Service to External Clients

Operating System Requirements for Skype for Business Web App Client

Browser Requirements for Skype for Business Web App Client

Summary

Chapter 27 VDI

VDI Basics

VDI Vendors

Challenges to VDI Adoption

The Lync VDI Plugin

Lync VDI Plugin Device Support

Lync VDI Plugin Limitations

Deploying the Lync VDI Plugin

User Experience with the Lync VDI Plugin

Protocol Partner Solutions for the Lync VDI Plugin

Citrix Receiver with Integrated Lync VDI Plugin

VMware View with Lync VDI Plugin

Thin Client Hardware Optimized for Skype for Business

Summary

Chapter 28 UC Endpoints

Standalone IP Phones

USB Headsets, Speakerphones, and Handsets

USB Headsets

Speakerphones

USB Handsets

Webcams

Conferencing Devices

Best Practices

Summary

Part X Planning for Deployment

Chapter 29 Planning for Skype for Business Online and Hybrid Deployments

Comparing Topology Options

Skype for Business Online Versus Skype for Business On-Premises

Skype for Business Hybrid Deployment Considerations

Comparing Voice Options Between Topologies

Skype for Business Online and Office 365 Subscription Plans

Skype for Business Online Subscription Plans

Office 365 Subscription Plans

Deciding on a Subscription Plan

Planning for Single Sign-On with AD FS

Preparing Active Directory for SSO

Planning Active Directory Federation Services for SSO

Planning for Directory Synchronization

Activating the AD Synchronization Feature

Preparing Active Directory for Synchronization

Preparing a System for the Azure Active Directory Connect

Planning for Skype for Business Online

Skype for Business Online Identity Scenarios

Planning Skype for Business Online Administration

Planning the SIP Namespace

Planning the Network for Skype for Business Online

Planning for Federation and Public IM

Planning for Dial-in Audio Conferencing

Planning for Skype for Business Meeting Broadcast

Planning for Hosted Voice Using Cloud PBX

Planning for Voicemail Integration

Planning for a Hybrid Deployment

Using On-Premises Systems with a Hybrid Deployment

Network Considerations for a Hybrid Deployment

Edge Federation with a Hybrid Deployment

User Management with a Hybrid Deployment

Summary

Chapter 30 Virtualization Support

Virtualization Configuration

What Is Virtualization?

Hypervisor Types

Benefits of Virtualization

Virtualization Vendors

Advanced Virtualization Features

Skype for Business Server Virtualization Support Guidelines

Virtualizing Servers That Work Alongside Skype for Business Server 2015

Understanding the Limits of Virtualization

Real-time Media and Virtualization

Skype for Business Server 2015 Virtual Machine Recommendations

Processor Recommendations

Memory Recommendations

Storage Recommendations

Network Recommendations

Guest Virtual Machine Operating System Requirements

Host Server Hardware Recommendations

Sizing Using the Existing Virtual Infrastructure

Processor Recommendations

Memory Recommendations

Storage Requirements

Network Requirements

Hypervisor Requirements

Skype for Business Server 2015 Sample Virtual Topologies

Single-Host Server Deployment

Small Business Deployment

Enterprise Deployment

Best Practices

Summary

Chapter 31 Planning for Basic Skype for Business Server 2015 Services

Determining the Scope of the Deployment

Identifying the Business Goals and Objectives to Implement Skype for Business Server 2015

Determining Your Infrastructure Needs

Planning for Hardware and Software

Planning for Network Infrastructure Requirements

Planning for Active Directory Dependencies

Planning for Certificates

Planning for Capacity

General Sizing

Capacity Planning for Collaboration and Application Sharing

Planning for the Address Book

Planning for Instant Messaging

Considerations for Internal Users

Consideration for Remote Users

Planning for Conferencing

Defining Your Requirements

Planning Your Conferencing Topology

Planning for Clients and Devices

Planning for Archiving

Defining Your Archiving Requirements

Planning Your Archiving Topology

Planning for Management

Documenting the Plan

Best Practices

Summary

Chapter 32 Planning to Deploy External Services

Determining Feature Requirements

Providing Remote Access

Allowing Anonymous Access

Configuring Federation Types

Enabling SIP Provider Connectivity

Configuring XMPP Proxy

Planning Edge Server Architecture

Edge Server Placement

Perimeter Network Models

Publicly Routable IP Addresses

Network Address Translation

Planning for High Availability

Requirements for Hardware Load Balancing

Hardware Load Balancer Configuration

Requirements for DNS Load Balancing

Reverse Proxy Planning

Reverse Proxy Methodologies

Placement and Configuration

Reverse Proxy Products

Reverse Proxy Load Balancing

Exchange Services Publishing

Office Web Apps Server

Planning for Certificates

Public Versus Private Certificate Authorities

External Edge Server Interface

Internal Edge Server Interface

Reverse Proxy Interface

Wildcard Certificates

Network Planning

VPN Connectivity to Skype for Business

Blocking Media over DirectAccess

Avoiding WAN Acceleration

Preparing for Edge Servers

Capacity Planning

Domain Membership Considerations

Network Adapter Configuration

Default Gateways and Routing

Summary

Chapter 33 Planning for Voice Deployment

Enterprise Voice Overview

Integration Scenarios

High-level Integration Options

Active Directory Phone Number Configuration

Skype for Business Phone Number Configuration

Gateways and Trunks

Dial Plans

Naming Conventions

Normalization Basics

Advanced Normalization

International Normalization

Internal Extensions

Inbound Normalization

Putting It All Together

Voice Policies and Voice Routing

Basic Voice Policy Design

Least-Cost Routing

Failover/Resiliency Routing

Location-Based Routing

Trunk Configuration

Emergency Services

Location Policies

Enhanced 911 (E911)

Response Groups

Summary

9780672338496 TOC 8/4/2016