| The author | v |
| Acknowledgements | vii |
| Introduction | 1 |
1 | Setting the scene: the emergence of the field of facilitation | 7 |
| Introduction | 7 |
| Fields contributing to the development of facilitation | 8 |
| The concept of facilitation: sources and meaning | 10 |
| Reasons for the rise in facilitation | 11 |
| Conclusion | 13 |
2 | Development of facilitation in management | 15 |
| Introduction | 15 |
| Historical perspective of facilitation in management | 15 |
| Conclusion | 24 |
3 | Development of facilitation in education and training | 25 |
| Introduction | 25 |
| Key educational innovators | 25 |
| Training versus facilitating | 31 |
| Conclusion | 34 |
4 | Development of facilitation in community development | 35 |
| Introduction | 35 |
| The contribution of the Quaker movement to facilitation | 36 |
| The meaning of 'participation' | 37 |
| Facilitation in developing and developed countries | 42 |
| Conclusion | 47 |
5 | Definitions and metaphors of facilitation | 49 |
| Introduction | 49 |
| Definitions and metaphors used to define facilitation | 49 |
| Conclusion | 57 |
6 | Models of facilitation | 59 |
| Introduction | 59 |
| Models | 59 |
| Conclusion | 84 |
7 | Definitions of co-facilitation | 85 |
| Introduction | 85 |
| Definitions of co-facilitation | 85 |
| Requirements for co-facilitation | 86 |
| Choosing co-facilitation | 87 |
| The outcomes of co-facilitation: easier or harder? | 88 |
| Choosing whether and how to co-facilitate | 93 |
| Models of co-facilitation | 94 |
| Stages of the co-facilitation relationship | 99 |
| Ways of working: with the group | 101 |
| Ways of working: together | 102 |
| Managing differences | 105 |
| Conclusion | 112 |
8 | Basic theories and concepts of group work | 113 |
| Introduction | 113 |
| Contexts and systems | 113 |
| Diversity | 117 |
| Communication: dualistic thinking | 120 |
| Group theory: stages of group development | 121 |
| Individual behaviours and needs | 134 |
| Size of groups | 139 |
| Developing adult learning skills and knowledge | 141 |
| Experiential learning | 143 |
| How do we learn? | 147 |
| Unlearning | 151 |
| Self-development | 151 |
| Conclusion | 152 |
9 | Facilitating culturally diverse groups | 153 |
| Introduction | 153 |
| What is culture? | 155 |
| Making culture visible | 156 |
| Cultural dimensions | 157 |
| Co-facilitation | 162 |
| Multicultural groups | 164 |
| Conclusion | 169 |
10 | Facilitation and technology | 171 |
| Introduction | 171 |
| Technology to serve facilitators and groups model | 171 |
| E-moderating learning groups competencies model | 183 |
| Comparison of models | 188 |
| Conclusion | 188 |
11 | Professionalism and ethics | 189 |
| Introduction | 189 |
| The facilitation movement | 189 |
| Two case studies | 190 |
| Professionalizing facilitation | 198 |
| Education of facilitators | 203 |
| Professional accreditation | 210 |
| What are the future developments for facilitation? | 212 |
| Conclusion | 216 |
Appendix 1 | Journals, e-mail discussion groups and Web sites | 217 |
Appendix 2 | IAF Statement of Values and Code of Ethics | 225 |
| References | 229 |
| Index | 242 |