Consumer Psychology of Tourism, Hospitality and Leisure

by Muzaffer Uysal, H. J. P. Timmermans

Overview

Knowledge of consumer psychology and consumer behavior in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003.

Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

Product Details

ISBN-13:	9780851997490
Publisher:	CABI
Publication date:	01/21/2004
Series:	Cabi Series
Pages:	368
Product dimensions:	6.88(w) x 9.75(h) x (d)

About the Author

G. I. Crouch is at La Trobe University, Australia.

R. R. Perdue teaches at the University of Colorado, Boulder.

Muzaffer Uysal is a professor and chair in the Department of Hospitality and Tourism Management, Isenberg School of Management at University of Massachusetts. He is a member of International Academy for the Study of Tourism, the Academy of Leisure Sciences, and serves as co-founder of Tourism Analysis: An Interdisciplinary Journal. In addition, he sits on the editorial boards of more than ten journals, including Journal of Travel Research and Annals of Tourism Research. He has authored and co-authored numerous articles, monographs, and several books related to tourism research methods, tourist service satisfaction, tourism and quality-of-life, experience value in tourism, tourism-related scales, and management science applications in tourism and hospitality. Dr. Uysal has received a number of awards for research, excellence in international education, teaching excellence, and best paper awards. His current research interests focus on tourism demand/supply interaction, tourism development, and quality-of-life research in tourism.

H. J. P. Timmermans is at Eindhoven University of Technology, The Netherlands.

Table of Contents

Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure

Part 1: Attitudes, Emotions and Information Processing
* Profiling the One- and Two-Star Hotel Guests for Targeted Segmentation Action - A Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies
* The Influence of Consumers' Emotions on Their Service Product Evaluation
* Validating a Gutman-Type Social Distance Scale for Explaining Residents' Attitudes Towards Tourism

Part 2: Motivation and Learning
* Motivation for Domestic Tourism: A Case Study of the Kingdom of Saudi Arabia
* Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising?

Part 3: Consumption Systems
* Domestic Leisure Traveller Consumption Systems
* Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-Theoretic Model and Decision Support System
* Comparing First-Time and Repeat Visitors' Activity Patterns in a Tourism Environment

Part 4: Decision and Choice
* A Study of Tourist Decision Processes: Algarve, Portugal
* The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice
* Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel
* A Duality in Vacation Decision-Making
* A Model of Vacation Choice: An Integration of Personality and Vacation Choice with Leisure Constraints Theory
* Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results

Part 5: Experience and Satisfaction
* An Examination of the Antecedents and Consequences of Customer Satisfaction
* First-Time and Repeat Visitors to Orlando, Florida: A Comparative Analysis of Destination Satisfaction
* Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context
* The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction

Part 6: Market Segmentation
* Profiling Airline Web Users: A Segmentation Approach
* Towards More Thorough Data-Driven Segmentation in Tourism - A Tracking Framework for Exploring Segment Development
* Sustainable Tourism and Stakeholder Groups: A Case Study of Colorado Ski Resort Communities

Part 7: Attraction and Loyalty
* Cultural Determinants of Tourist Intention to Return
* Towards the Conceptualization of Tourism Destination Loyalty

Part 8: Image and Interpretation
* Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-Reported Judgments as an Alternative Approach
* Cross-Cultural Behaviour Research in Tourism: A Case Study on Destination Image
* Journeys of the Imagination? The Cultural Tour Route Revealed

Editorial Reviews

"This book is a new welcome addition to the tourism, hospitality and leisure marketing literature."

Leisure Studies

"This book is a new welcome addition to the tourism, hospitality and leisure marketing literature."

From the Publisher