Table of Contents

Acknowledgments ix

Introduction xi

Part 1 The Eight Leadership Insights 1

1 What Are The Eight Leadership Insights? 3

Part 2 Personal Mastery 17

2 What Is Personal Mastery? 19

3 Emotional Intelligence and Personal Mastery 25

4 Myers-Briggs Type Indicator 37

5 Life Line 47

6 Personal Values 51

7 Personal Mission 59

8 Personal Vision 63

Part 3 Interpersonal Mastery 71

9 What Is Interpersonal Mastery? 73

10 Deep Listening 81

11 Constructive Feedback 89

12 Managing "Up" 101

13 Conflict Resolution and Transformation 107

Part 4 Team Mastery 123

14 Team Mastery 125

15 The Stepladder of Group Dynamics 131

16 Team Mission, Vision, and Values 143

17 Decision Making 149

18 Delegation 159

19 Meetings That Work 167

20 Building Trust on Purpose 175

Part 5 Culture and Systems Mastery 187

21 What Is Culture and Systems Mastery? 189

22 The Four Cultural Archetypes 193

23 Leading Change 209

24 Accountability 223

25 Recognition 227

26 Courage 231

27 Summing Up 239

Notes 243

Index 249