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    Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

    4.4 5

    by Dennis Snow


    Hardcover

    $19.95
    $19.95

    Temporarily Out of Stock Online

    Customer Reviews

    • ISBN-13: 9780615372419
    • Publisher: Snow & Associates, Incorporated
    • Publication date: 08/02/2010
    • Pages: 156
    • Sales rank: 83,109
    • Product dimensions: 5.90(w) x 9.10(h) x 0.70(d)
    • Age Range: 18 Years

    Dennis Snow spent twenty-years "working for the mouse" at Walt Disney World. Starting his career at 20,000 Leagues Under the Sea, moving into managing various operating areas. He taught corporate philosophy and business practices at Disney University. Now a full-time speaker, trainer, consultant and author, Dennis helps organizations achieve goals in the areas of customer service, employee engagement, and leadership.

    Table of Contents


    About the Author     vii
    Introduction     ix
    Never Let Backstage Come Onstage     1
    What Time is the 3:00 Parade? Is Not a Stupid Question     13
    Little Wows Add Up     25
    Have Fun with the Job No Matter How Miserable You Feel     37
    Don't Be a Customer Service Robot     51
    Pay Attention to the Details-Everything Speaks     63
    Never Ever Say, "That's Not My Job"-Don't Even Think It!     75
    Everyone Has a Customer     89
    Figure Out What Ticks Off Your Customers-And Do Something About It     103
    Take Responsibility for Your Own Career     119
    Conclusion     133
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    What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snows Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like "What Time is the 3:00 Parade? Is Not a Stupid Question."The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons From the Mouse presents ten lessons that guide readers in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a pocket guide for the college grad or new entrepreneur, Lessons From the Mouse offers timeless, straightforward advice.

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