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    The Six Sigma Leader: How Top Executives Will Prevail in the 21st Century

    The Six Sigma Leader: How Top Executives Will Prevail in the 21st Century

    by Peter S. Pande

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      ISBN-13: 9780071709248
    • Publisher: McGraw-Hill Education
    • Publication date: 01/08/2007
    • Sold by: Barnes & Noble
    • Format: eBook
    • Pages: 224
    • File size: 4 MB

    Peter S. Pande is president of Pivotal Resources, a global change leadership consulting firm. He has worked with many leading companies including Cisco, GE, Starwood Hotels, BP and adidas. He is coauthor of the bestselling The Six Sigma Way, The Six Sigma Way Team Fieldbook, and What Is Six Sigma?, all available from McGraw-Hill.

    Table of Contents


    Foreword   W. James McNerney, Jr.     vii
    Acknowledgments     xi
    Introduction: A New Standard for 21st-Century Leaders     1
    Six Sigma: From Counting to Improving to Leading     3
    Leaders and Six Sigma: What Now and What's Next?     6
    Encouraging Words: The "10-Second Rule"     9
    Roadmap for the Book     10
    What Is Six Sigma Leadership?     13
    Defining Six Sigma Leadership     13
    Leadership Tug-of-War     15
    Striking a Balance: Smart Leadership     18
    And versus Or     21
    Competence and Consciousness     24
    A Vision for Better Leadership     28
    Change and Constancy     33
    Portfolio Management     34
    Busy People     39
    How Much Change?     41
    Bigger-or Smaller-Is Not Better     44
    Planning Your Portfolio     46
    Executing Change     51
    The Beauty of Constancy     52
    Certainty and Doubt     55
    The Infallible Leader     55
    Leading with Facts and Data     58
    Challenging Assumptions     72
    Ask Doctor Science!     76
    Planning forFire     82
    Speed and Deliberateness     87
    The Illusion of Speed     88
    Speed as a Discipline     90
    Defining and Interpreting Speed     98
    Failing to Success     103
    Everyday Speed (Lean Leadership)     108
    Teamwork and Independence     115
    What Is Leadership Success?     115
    A Vision of Leadership Teamwork     118
    Building Leadership Teamwork     126
    Points of Initiation     129
    Looking Up and Out     135
    Bring Me Solutions!     138
    Now, Tomorrow, and Next Year     141
    Balancing Your Time Horizon     141
    The Usual Suspects     144
    Short-Term Efforts     146
    Selecting the Right Change Strategy     150
    Mid-Term Projects     154
    Compressing or Extending the Time Window     166
    Long-Term Vision and Initiatives     166
    Customer First...and Last     175
    The Lost Customer     177
    The Law of the Ignorant Customer     184
    The Customer's Customer's Customer     189
    Asking, Interpreting, Testing     193
    Finding the Middle Ground      197
    Pay (No) Attention to the Customer     199
    Selling People, Telling People     207
    What Do Followers Want?     208
    Pulling and Pushing the Oars     211
    Shared Responsibility     212
    Results = Quality x Acceptance     213
    Consensus and Enforcement     224
    Bringing Six Sigma Leadership to Life     233
    Positive and Limiting Forces for Six Sigma Leadership     234
    Whose Medicine Is This?     236
    Adopting Six Sigma Leadership Yourself     238
    Building Six Sigma Leadership in Your Organization     242
    Striving for a New Standard     246
    Afterword: Life under Six Sigma Leadership     249
    Setting the Scene     249
    All Systems Go?     250
    Unraveling in the Door-Lock Division     253
    Testing Some Assumptions     257
    Sam Takes Some First Steps     259
    Smart Leadership Pays Off at Global Lock     264
    Index     267

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    Through impressive results, Six Sigma has proven to hundreds of organizations around the globe that settling for “good enough” won't work. Now Peter S. Pande, foremost expert on change leadership and coauthor of the bestselling The Six Sigma Way, challenges leaders to seek a new standard of leadership excllence and apply principles inspired by Six Sigma to take their companies to a new level.

    The Six Sigma Leader defines successful leadership in the 21st Century. With illustrative examples and proven strategies such as “The 10 Second Rule” (taking that extra time to make sure you're asking the right questions to get the information you need), the book offers techniques that link leadership improvement to real business results, and explores

    • Six Sigma Leadership: the core principles of Six Sigma leadership and the 21st-century challenges of balance and flexibility
    • Change and Constancy: the role of change in leadership and how to achieve greater return on your change portfolio
    • Certainty and Doubt: the myth of leader infallibility and ways to confidently combine facts and intuition
    • Speed and Deliberateness: the benefits and perils of “speed at all costs” and a set of key disciplines that enable greater speed
    • Teamwork and Independence: the sources of organizational barriers and the leadership practices that can eliminate them
    • Now, Tomorrow and Next Year: the management of business change by different time horizons: short-, mid-, and long-term
    • Customer First…and Last: why customers are so critical, yet can also be a detriment to long-term business health
    • Bringing Six Sigma Leadership to Life: the factors likely to favor and inhibit successful adoption of Six Sigma Leadership

    Driven by a vision of great leadership, The Six Sigma Leader is an essential resource for managers at all levels and a call to action for any leader seeking to create a legacy of achievement.

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