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    Trust Works!: Four Keys to Building Lasting Relationships

    Trust Works!: Four Keys to Building Lasting Relationships

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    by Ken Blanchard, Cynthia Olmstead, Martha Lawrence

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      ISBN-13: 9780062205995
    • Publisher: HarperCollins Publishers
    • Publication date: 04/30/2013
    • Sold by: HARPERCOLLINS
    • Format: eBook
    • Pages: 160
    • File size: 431 KB

    Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.


    Cynthia Olmstead founded TrustWorks Group in 1987 and served as its president until it was bought by The Blanchard Companies in 2010. A group development expert, she recognized that the core of many problems is the lack of trust.


    Martha Lawrence is a former editor at Simon & Schuster and Harcourt. She is an executive editor at The Ken Blanchard Companies.

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    Table of Contents

    Introduction Cynthia Olmstead ix

    Some Perspective Before You Read This Story Ken Blanchard xiii

    Part I A Tale of Trust

    Broken Trust 3

    A Matter of Perception 8

    Ready and Able 13

    Believe It or Not 19

    The Connection 26

    It All Depends 33

    A Terrible Blow 39

    A Test of Trust 42

    Moving On 45

    How Trustworthy Do You Think You Are? Scoring Your Self-Assessment 47

    Part II Trust-Building Resources: Applying the ABCD Trust Model™ to Real Life

    Trust Busters and Trust Boosters: Understanding How Behaviors Affect Trust 55

    Checking Your Self-Perception: Invite Others to Assess You 86

    Learning to Diagnose Trust Issues: How to Recognize Trust Busters 89

    Learning to Have Trust Conversations: The Importance of Perception 92

    Applying the ABCD Trust Model? to Your Own life 111

    Rebuilding Damaged Trust 113

    Building Trust in Organizations: A Message for Leaders 119

    Appendix: How Trustworthy Do You Think I Am? 127

    Acknowledgments 131

    About the Authors 133

    Services Available 138

    Join Us Online 141

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    New York Times bestselling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in book form!

    Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust.

    In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.


    In today’s polarized society, building trust—and sustaining it—has never been more important or seemingly elusive. Trust Works! provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony.

    Learn how the apply the “ABCD trust” model to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership.

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    Employees - Training
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    DR. PHIL MCGRAW
    Outstanding! In a world where people can’t always be counted on, this book shows you how to recognize the trust busters-as well as boost your own trustworthy behavior.
    Rev. Wayne Muller
    Ken and his coauthors lead us on a skillful journey of understanding how, whom, and why we learn to trust. Trust Works! is an essential teaching for anyone seeking to deepen their best work in the good soil of sustainable, trustworthy, road-tested wisdom.
    Doctor - Phil McGraw
    "Outstanding! In a world where people can’t always be counted on, this book shows you how to recognize the trust busters-as well as boost your own trustworthy behavior."
    Stedman Graham
    There’s nothing more important than building trust-without it, you’ll never achieve your goals. This profound little book can help you make big things happen.
    Anthony Robbins
    To achieve your dreams, you first have to learn to trust yourself and then inspire others to trust you. In clear, simple terms, this book shows you how. Read it!
    Garry Ridge
    I am a raving fan of Trust Works!. The ABCD model is simple, easy to remember, and actionable.
    Ken Druck
    Not only is Trust Works! fun to read, but it also provides invaluable tools for building greater trust-or repairing trust that’s been broken. Required reading for individuals and organizations alike.
    Richard Whiteley
    Trust Works! addresses what is often a fuzzy concept-trust-in a clear and logical manner. Timely and engaging, this book is sorely needed.
    Colleen Barrett
    I enjoyed every thought expressed in Trust Works! Ken, Cindy, and Martha have hit a home run in the game of life with this magnificent offering.
    Jim Irvine
    Building high-trust relationships is the foundation of effective leadership. With typical Blanchard brilliance, Trust Works! demystifies the complex concept of trust and identifies the core behaviors necessary to build and restore it.
    Lisa Doyle
    In life and particularly in management, trust is critical. Simple, clear, and focused, Trust Works! is full of practical ideas that can immediately be applied to boost morale and productivity. A must-read for every manager.
    Reverend - Wayne Muller
    "Ken and his coauthors lead us on a skillful journey of understanding how, whom, and why we learn to trust. Trust Works! is an essential teaching for anyone seeking to deepen their best work in the good soil of sustainable, trustworthy, road-tested wisdom."

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