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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
by John Goodman
Narrated by  Mark Smeby
Audiobook (Unabridged) $24.99
. Price is $24.99 . You save %.
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FREE with a B&N Audiobooks Subscription trial!

Created with Sketch.
Close
Created with Sketch.
Created with Sketch.

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
by John Goodman
Narrated by  Mark Smeby
Audiobook (Unabridged) $24.99
. Price is $24.99 . You save %.
OR

FREE with a B&N Audiobooks Subscription trial!

Title: Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service, Author: John A. Goodman
eBook $11.99 $19.95 Current price is $11.99, Original price is $19.95.
Title: Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Author: John A. Goodman
eBook $14.49 $24.95 Current price is $14.49, Original price is $24.95.