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    Tools and Tactics for Operations Managers (Collection)

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    by Randal Wilson, Arthur V. Hill, Hillel Glazer


    eBook

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    $137.99
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      ISBN-13: 9780133115130
    • Publisher: Pearson Education
    • Publication date: 03/02/2013
    • Series: FT Press Operations Management
    • Sold by: Barnes & Noble
    • Format: eBook
    • Pages: 953
    • File size: 13 MB
    • Note: This product may take a few minutes to download.

    Hillel Glazer is Founder, Principal, and CEO of Entinex, a consulting firm that focuses on generating higher performance in companies motivated to be lean and agile, and to achieve world-class levels of operational excellence. Also an SEI Visiting Scientist at Carnegie Mellon University, he is one of the few CMMI High Maturity Lead Appraisers and CMMI Instructors working with agile teams to successfully harmonize lean- and systems-thinking into highly regulated companies. His contributions have appeared in multiple publications, including the recent Addison-Wesley book, CMMI for Services, Second Edition. Arthur V. Hill, Ph.D. is Associate Dean for MBA Programs in the Carlson School of Management and the John and Nancy Lindahl Professor for Excellence in Business Education in U. of Minnesota’s Operations and Management Science Department. He co-edited The Journal of Operations Management, a leading journal in the field. He is an APICS Fellow. Randal Wilson, MBA, PMP, serves as Adjunct Professor of Operations Management, Keller Graduate School of Management, DeVry University. Currently Operations Manager at Parker Hose and Fittings, he was previously Senior New Product Introduction Engineer at REMEC.

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    Table of Contents

    High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage

    Acknowledgments    xv

    About the Author    xx

    Chapter 1  Flying a Business    1

    Chapter 2  The Approach: An Overview    9

    Chapter 3  The Bureaucracy of Compliance    21

    Chapter 4  High Performance of Excellence    33

    Chapter 5  Regulation and Compliance    45

    Chapter 6  The Man Versus The Money    57

    Chapter 7  Focusing on the Wrong Target    69

    Chapter 8  Secret Sauce    81

    Chapter 9  Value, Customer Satisfaction, Profit    95

    Chapter 10  The Solution: Defining and Sustaining Value    109

    Chapter 11  Operational Excellence    123

    Chapter 12  Services    135

    Chapter 13  The Price    147

    Chapter 14  Systems Thinking and Process Engineering    161

    Chapter 15  Operational Excellence, Take 2    177

    Chapter 16  Sanity Checks and Fringe Concepts    191

    Chapter 17  Finishing Touches    203

    Chapter 18  Back to the Future: A Retrospective    217

    Index    237

     

     

    The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts

     

     

    The Operations Manager's Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency

    Preface    xii

    Introduction    xiv

    Chapter 1  The Power of Completion    1

    Chapter 2  Communication Is King    27

    Chapter 3  Fix the Processes    45

    Chapter 4  Waste Management    69

    Chapter 5  Managing Your Resources    87

    Chapter 6  Budget Control    105

    Chapter 7  Don’t Be Afraid of Risks    129

    Chapter 8  Synergy in Management    157

    Chapter 9  Tamper-Proof Training    171

    Chapter 10  The Weakest Link    187

    Chapter 11  Organizing for Efficiency    205

    Chapter 12  Managing Change    217

    Bibliography    239

    Index    241

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    A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price!

     

    3 authoritative eBooks bring together today’s most valuable new operations management techniques and solutions!

     

    Apply today’s most innovative operations management techniques to improve performance and value in any organization -- even the most complex or constrained! In High Performance Operations, Hillel Glazer shows how to optimize business performance and profitability while maintaining strong governance and compliance. Glazer demonstrates how to integrate lean and systems thinking, and systematically incorporating compliance into planning for overall performance, value, and profitability, rather than viewing it as an end in itself. Learn how to clarify competing interests and implement pre-conditions for success; use systems thinking to promote operational excellence; eliminate single points of failure; establish proof-of-performance; scale your successes, and get more of "what went right"! The Encyclopedia of Operations Management is the perfect single-volume "field manual" for every OM or supply chain professional. Nearly 1,500 well-organized, up-to-date definitions cover every facet of supply chain design, planning, management, and optimization. For the first time, this remarkable reference brings together up-to-the-minute information about topics ranging from accounting and customer service to transportation and warehousing. Next, in The Operations Manager's Toolbox , Randal Wilson helps you use proven project management (PM) tools and techniques to supercharge efficiency, free up resources, eliminate unnecessary meetings, and get more done faster. Wilson shows how to apply PM to complete crucial "smaller" tasks that can deliver rapid and sizable improvements. You’ll learn how to plan, implement, and measure the success of high-impact changes, and organize key tasks so they actually get done. Discover specific techniques for eliminating waste in engineering, manufacturing, distribution, and inventory. Next, learn how to use PM to manage teams, schedules, budgets, and resources more effectively, and systematically predict and mitigate operational risks. Whatever your role in operations management, this unique eBook collection will help you perform far more effectively – in your organization, and in your career!

     

    From world-renowned operations management experts Hillel Glazer, Arthur V. Hill, and Randal Wilson

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